Reception / Intake Specialist

JOB SUMMARY

The Reception / Intake Specialist i s res p onsible for coordinating offi c e a c t i vitie s, including: answering phone calls, medical records, data entry, maint a ining patient records, p r e p aring intake packets, coordinating telep h one cal l s and maintaining sufficien t office supplies. They a r e r esponsibl e fo r managing workf l ow in Home Care Home Ba s e to suppo r t oper a tions of the Agency. This p osit i on al s o r equires e s tablishing and maintaining positive r elatio n ships with all r elate d entities (internal staff, clinical field emp l oyees, cont ra ct staf f , patien t s/f a mili e s, referral s ources, etc) , responding to staf f requests/ c oncerns and maintaini n g inform a tio n to assi s t in t h e c oordinat i on of patient servi c es and staff availability. They are res p onsible fo r all aspects of t h e p atient int a ke p r ocess including the insurance ve r ification and a u thorizat i on proces s es.

DUTIES & RESP O NSIBI L ITI E S

• Maintains confidentiali t y of patient in f o r mat i on.
• Assists t h e Intake department by supplying staffing solutions to n e w pat i ent referrals.
• Maintains accurate up to d ate medica l re c ords in a ccordance wit h regulat i ons of Medica r e and the Poli c y and Procedure Manual.
• Communic a tes effectively on the te l ephone with pat i ents, f a milie s and staff.
• Answers in c oming calls an d for w ards to app r opriate staff perso n o r ta k es a message if th e person i s not availab l e.
• Wel c omes and assists all g uests.
• Assists with in c oming, o u tgo i ng and interoffi c e mail.
• Per f o r ms typing, faxing a n d coping ta s ks a s requested for variou s staf f per s ons.
• Inputs data into computer for billing purposes.
• Maintains acc u rate r ecord s o f medical equipment and supplies.
• Responsibl e fo r info r ming staff o f any changes, updates, etc. , regarding a d missio n s; discharges, visits, schedule s ; and clini c al meetings as directed b y the P r ogr a m Di r ector, Dir ec tor of Clinica l Services and/or A d ministr a tor.
• Tracks admiss i on, dischar g e, IDTs, c ertific a tion and r e-certificat i on da t es on all p atients.
• Assist w i th audits of patien t info r mation.

The above sta t ement s are only mea n t to b e a rep r esentative summa r y of t h e m a jor duties and responsibiliti e s per f o r med by the employee o f this j o b . The emp l oyee m a y b e requested to pe r fo r m job-rela t ed tasks othe r th a n those st a ted in thi s descr i ption.

JOB REQ U IREMENTS (Education, Experie n ce, Knowl e dge, Skills & Abili t ies)

• High schoo l graduate or equivalent.
• Two years dat a ent r y expe r ience. Pr e viou s computer exper i ence, p r e f erably in hospice or s i mila r ope r ation.
• Pr e viou s health c are r elated billing experien c e.
• Ability to type 50 words p e r minute
• Word p r ocessing skills
• Per s onal c omputer skills
• Business machine knowle d ge

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.