About The Role

Rockland Trust is a full‑service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision‑making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long‑standing philosophy— Where Each Relationship Matters® —guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values‑driven culture that encourages professional growth, innovation, and work‑life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long‑term careers.

The Special Assets Lending Specialist provides administrative, operational, and portfolio management support to the Bank's Special Assets Group. This position serves as a key resource for Special Assets Officers by assisting with account monitoring, reporting, documentation management, loan servicing activities, expense tracking, and portfolio administration for adversely graded, criticized, classified, and other higher-risk commercial credit relationships.

The Special Assets Lending Specialist acts as a liaison between Special Assets, Commercial Loan Operations, Credit Administration, Documentation, attorneys, borrowers, and other internal business partners to ensure accurate recordkeeping, timely information flow, and adherence to Bank procedures and regulatory requirements.

This role is primarily focused on portfolio administration, loan servicing support, monitoring, reporting, and documentation tracking. The position does not have direct responsibility for workout negotiations, restructuring strategies, relationship management, or borrower resolution plans.

RESPONSIBILITIES

Provide administrative and operational support to the Special Assets Group in managing criticized, classified, and other higher-risk commercial credit relationships.
Act as a liaison between Relationship Managers, Special Assets Officers, Loan Operations, Credit Administration, Documentation, attorneys, borrowers, and other internal departments.
Assist with gathering, organizing, and maintaining borrower financial information, collateral documentation, guarantor information, and other credit-related materials.
Manage the transfer of customer files and information from Relationship Managers to Special Assets team, including the complete and accurate customer and loan files.
Coordinate the preparation, tracking, and processing of loan modifications, renewals, extensions, forbearance agreements, and other Special Assets documentation.
Order and track appraisals, flood determinations, environmental reports, insurance certificates, and other required third-party documentation.
Monitor documentation exceptions and deficiencies and assist in obtaining outstanding items.
Process loan payments, advances, payoffs, fee transactions, account maintenance requests, and other loan servicing activities.
Maintain customer files, department files, databases, tracking systems, and portfolio management reporting.
Assist with internal audits, regulatory examinations, and compliance reviews.
Support monthly, quarterly, and annual reporting requirements for the Special Assets portfolio.
Develop and maintain a working knowledge of commercial loan documentation, loan servicing processes, Special Assets procedures, and operational requirements.
Monitor, manage and track the payment of third party invoices and expense allocations to customers
Participate in special projects and process improvement initiatives.

DEPARTMENTS WITH FREQUENT INTERACTION

Special Assets
Commercial Loan Operations
Credit Administration
Commercial Loan Documentation
File & Collateral Management
Deposit Operations
Commercial Banking
Legal Counsel and Outside Attorneys
Appraisers, Environmental Consultants, and Other Third-Party Vendors

REQUIREMENTS

Bachelors Degree preferred
2-5 years of experience in commercial banking, credit administration, loan operations, commercial loan servicing, Special Assets, collections, or related financial services.
Working knowledge of commercial loan documentation and collateral administration.
Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
Excellent attention to detail and accuracy.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite, particularly Excel, Word, and Outlook.
Experience with commercial loan origination, servicing, document imaging, or portfolio management systems preferred.
Ability to collect, organize, track, and maintain borrower and loan documentation in support of portfolio monitoring activities.
Ability to maintain confidentiality and handle sensitive customer and portfolio information appropriately.
Self-motivated with the ability to work independently and collaboratively in a team environment.
Familiarity with criticized asset management, loan modifications, and commercial credit administration preferred.

KEY COMPETENCIES

Commercial Loan Documentation
Loan Servicing and Administration
Administration Support
Reporting and Analytics
Relationship Management
Process Improvement
Attention to Detail
Organization and Time Management
Communication and Collaboration

Benefits & Culture

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well‑being. Benefits include: competitive compensation with performance‑based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award‑winning wellness program, and much more!

At Rockland Trust, you’ll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay Transparency

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good‑faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends.