About The Role

Do you see yourself as a Night Auditor? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. We currently have a Night Auditor position available at the Holiday Inn Riverwalk - San Antonio, Texas.

Your Day to Day

Accurately balances all hotel income and expenses for 24-hour hotel operating period.

Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Promote team work and quality service through daily communications and coordination with other departments.
Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur.
Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
Transmit credit card batches.
May assist with other duties as assigned.

What we need from you

High School diploma or equivalent plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following

Carrying or lifting items weighing up to 50 pounds
Moving about the public areas
Communicating with other people
Handling objects, products and computer equipment
Bending, stooping, kneeling

Other

Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
Basic mathematical skills are used frequently.
Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.
May be required to work nights, weekends, and/or holidays.

What we offer

The starting hourly pay rate for this role is $16.00.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Not Applicable for Colorado Applicants