About The Role

A Day in the Life

The Learning Specialist delivers engaging learning experiences, primarily in a virtual environment across Operations, Leadership, Customer Care, and other assigned programs. This role focuses on facilitation, learner engagement, classroom management, training support, and administration while ensuring consistent delivery of approved content and learning standards.

The Learning Specialist collaborates with Global Learning and business partners to share learner insights, support continuous improvement, and contribute to learning initiatives. This role impacts training effectiveness, new hire success, customer satisfaction, employee engagement, leadership development, and overall workforce growth.

The salary for this role starts at $55,000 annually, commensurate of experience.

What You’ll Do

Deliver engaging training using approved learning tools, facilitation techniques, and content standards.
Manage classroom participation, engagement, pacing, attendance, and learner support to create an effective learning experience.
Connect learning content to real-world applications and reinforce knowledge through practice, feedback, and coaching.
Serve as a lead facilitator or provide training support, partnering with other facilitators to ensure a seamless learner experience.
Provide basic technical assistance and troubleshooting during virtual training sessions.
Maintain accurate training records, attendance, completion data, and required documentation.
Partner with Global Learning teams and business stakeholders to identify learner needs, share insights, and support learning and development priorities.
Analyze learner feedback, training data, and trends to recommend improvements to programs, processes, and content.
Maintain readiness to facilitate assigned programs through ongoing training, certifications, and professional development activities.
Support learning projects, content reviews, pilot programs, process improvements, and other Global Learning initiatives.
Provide onsite training and learning support as business needs require.
Promote consistency and best practices across Global Learning programs and initiatives.
Evaluate training solutions to assess the impact of learning programs on job performance, business outcomes, and return on investment (ROI).

What We’re Looking For

2+ years of experience in instructor-led training, facilitation, learning and development, or a related training role.
Experience facilitating virtual instructor-led training (VILT) strongly preferred.
Demonstrated ability to facilitate engaging learning experiences for diverse audiences, including new hires, frontline employees, and leaders.
Strong facilitation skills with the ability to maintain learner engagement during multi-hour and multi-day training sessions.
Experience maintaining established curriculum standards, learning objectives, and program requirements.
Strong virtual learning environment management skills, with the ability to effectively address participation, engagement, pacing, learner questions, and challenging situations in a professional manner.
Ability to collaborate effectively with internal and external stakeholders across multiple functions and locations.
Excellent verbal and written communication skills.
Flexible and adaptable, with the ability to work effectively in changing or ambiguous situations.
Ability to work independently with minimal supervision while maintaining accountability for assigned training responsibilities.
Ability to identify issues, exercise sound judgment, and apply critical thinking and decision-making skills.
Excellent organizational, time management, planning, and prioritization skills.
Ability to manage multiple training assignments, deadlines, and competing priorities in a fast-paced environment.
Proficiency in Microsoft Office applications and the ability to learn and utilize virtual learning technologies.
Ability to maintain a professional, positive, and learner-focused approach while facilitating and supporting training programs.
Ability to work a flexible schedule based on training needs and participant time zones, including occasional early morning, evening, or extended training sessions.
Ability to travel up to 25% for onsite training, team meetings, learning events, and other business-related needs.