About The Role

The Forward STM manages the Loan Boarding, De-Boarding & Correspondence process. Duties will include liaising with Prior Servicers and Business Units to ensure smooth boarding of files into the MSP system . This role is responsible to board prior servicer loan files into the MSP system, post boarding corrections, coordinating with clients, servicers or Investor to resolve queries identified during the loan boarding process, and engaging to ad hoc task as required

JOB FUNCTION AND RESPONSIBILITIES

Handle all the assigned day-to-day boarding files from different clients
Extend support to team as and when required to complete the boarding files in line with the manager’s direction
Effectiveness on follow-ups with prior servicer and business units
Apply critical thinking and sound judgment, beyond merely following instructions
Proactively ask questions to ensure accuracy and effectiveness
Exhibit confidence in communication and decision-making
Be open to work on the ad-hoc task/projects as required
Monitor the mailboxes to ensure all email communications are being handled timely and appropriately
Be self-driven, should be able to perform under high pressure
Timely responses to servicers, stake holders, business units and boarding loan files are key priorities
Willing to work extra hours as per the process requirements/Flexibility to work in accordance with Business requirements

QUALIFICATION

Bachelor's degree or equivalent of fifteen years of education
Minimum 02 years of experience required in mortgage servicing or origination
Should have knowledge on mortgage documents like Note, 1003, Appraisal etc.
Should have sound knowledge in Microsoft Excel to handle data files
Should have good communication skills both verbal and written
Strong analytical and problem-solving skills and attention to detail and accuracy
Aggressive follow up skill is must