Warehouse Operation Analyst [Indonesia]

• What you'll focus on
• Warehouse Performance & Operations Control (60%)
• Monitor and analyze daily warehouse performance across receiving, putaway, picking, packing, dispatch, returns, and inventory accuracy using Logiwa WMS.
• Ensure data integrity within Logiwa, including transaction accuracy, stock reconciliation, bin management, and troubleshooting system discrepancies.
• Track and report operational KPIs such as order accuracy, SLA adherence, productivity rate, inventory variance, and turnaround time via Metabase dashboards.
• Build, maintain, and optimize warehouse performance dashboards in Metabase to provide real-time operational visibility.
• Identify operational bottlenecks through data analysis and propose structured, data-driven improvement initiatives.
• Conduct root cause analysis for operational deviations (e.g., SLA misses, inventory discrepancies, mis-picks).
• Support cost efficiency initiatives by analyzing labor productivity, space utilization, and process cycle times.
• Stakeholder & Performance Support (40%)
• Collaborate closely with Warehouse Supervisors and Customer Success teams to ensure SLA performance is consistently met.
• Analyze brand-level performance metrics (fulfillment accuracy, aging orders, return rates) and provide actionable insights.
• Investigate operational-related escalations and provide structured reports supported by Logiwa system data.
• Prepare weekly and monthly performance summaries using Metabase and Excel for management review.
• Support cross-functional coordination with transportation, finance (invoicing validation), and regional teams to ensure operational alignment.
• What you bring

Experience & Knowledge

• 2–4 years of experience in warehouse operations, supply chain analytics, or logistics environments.
• Hands-on experience with Logiwa WMS (or similar WMS platforms) including reporting and transaction monitoring.
• Experience building or maintaining dashboards in Metabase (or similar BI tools such as Looker, Power BI, Tableau).
• Strong understanding of warehouse workflows, inventory control, and fulfillment operations.
• Familiar with continuous improvement frameworks (Lean, 5S, PDCA, Root Cause Analysis).
• Strong data manipulation skills in Excel / Google Sheets (pivot tables, lookup functions, basic formulas).