About The Role

As a FOS Collection Executive, you will play a crucial role in our Collections | FOS department. Your primary focus will be on managing and recovering delinquent accounts, ensuring that our clients' payments are made on time. You will work closely with our clients to understand their financial situations and develop effective strategies for debt recovery. This role requires excellent communication skills, as you will be interacting with clients regularly to negotiate payment plans and resolve any issues.

Manage and recover delinquent accounts by contacting clients and negotiating payment plans.
Ensure timely and accurate recording of all collection activities and payments.
Maintain regular communication with clients to update them on their account status and provide support.
Identify and escalate potential legal issues or disputes to the appropriate team members.
Collaborate with the Collections team to develop effective collection strategies and processes.
Prepare and send out collection notices, reminders, and legal notices as required.
Maintain a high level of professionalism and confidentiality when dealing with sensitive client information.
Stay updated on industry trends and best practices in debt recovery and collections.
Assist in the preparation of reports and analysis for management, providing insights into collection performance.
A high school diploma or equivalent is required, with a preference for a bachelor's degree in business, finance, or a related field.
Minimum 2 years of experience in a collections or customer service role, preferably in a financial services environment.
Strong verbal and written communication skills, with the ability to effectively communicate with clients and colleagues.
Excellent organizational skills and attention to detail, ensuring accurate record-keeping and timely follow-ups.
Proficiency in using Microsoft Office suite, especially Excel, for data analysis and reporting.
Knowledge of debt recovery laws and regulations is an asset.
Ability to work independently and manage multiple tasks simultaneously.
Strong problem-solving skills and a customer-centric approach.
Willingness to undergo training and stay updated on collection strategies and techniques.