About The Role

If you are looking to excel and make a difference, take a closer look at us…

Responsible for supporting the Regional Manager Operations (RMO) in addressing operational non-compliance, strengthening internal controls, and mitigating risk across the region. This includes ensuring strict adherence to operational guidelines and driving Branch Head Control Checklist (BHCL) self-assessments.

Responsibilities

Assist the RMO in evaluating operational risk management and branch control compliance (BHCL), ensuring alignment with internal policies, standard operating procedures (SOPs), and statutory requirements (including BNM guidelines, ABM rules, AMLA, and FSA/Islamic Financial Services Act).
Identify and highlight operational non-compliance, control gaps, and procedural defects to the RMO with actionable recommendations.
Provide relief support for key operational roles within the region as required.
Partner with Branch Managers (BMs), Customer Service Operations Managers (CSOMs), and Head Office stakeholders to support deposit growth and cross-selling initiatives.
Manage regional administrative tasks, including report compilation, data analysis, training coordination, and regional event logistics.
Support the RMO in formulating strategies and corrective action plans to resolve identified compliance gaps and mitigate recurring operational risks.
Work closely with CSOMs across the region to elevate branch control, compliance standards, and overall service quality.

Education/Qualification

Professional or tertiary qualification or related working experience.

Requirements

Degree in Banking, Finance, Business Administration, Law, or a related field.
Minimum of 5 years of relevant working experience in financial institutions or branch banking operations.
Strong foundation in Branch Banking Operations, Bank Negara Malaysia (BNM) rulings, Banking Secrecy, and AML/CFT compliance standards.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.