About The Role

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Housekeeping Manager , you’re not just helping oversee daily housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

-Should have an eye for detail and the ability to effectively deal with guests, other departments, contractors and housekeeping team.

-Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.

-Monitors turn down service.

-Monitors, special needs guests other VIP Guests and foreign dignitaries.

-Monitors and assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness.

-Monitors and checks the preparation of task assignment sheet and floor keys to housekeeping attendants.

-Maintain clear and efficient communication and coordination with the Front Office and other departments of the Hotel.

-Monitor and schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.

-Monitor and schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators, restaurants and other open areas within the Hotel.

-Monitor and schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

-Monitor and schedules cleaning of all meeting rooms after a completed function.

-Monitor and schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

-Inventories cleaning supplies & linen stock to ensure adequate supplies.

-Investigates concerns regarding housekeeping service and equipment and takes corrective action.

-Provides support to the Director of Housekeeping in all areas of Housekeeping and Laundry operation, such as team training, coaching, counselling’s and also enforces to the hotels standard operating procedures.

-Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.

-Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping team.

-Advises manager, desk coordinators, & front office team of rooms ready for occupancy.

-Rewards employees who use their empowerment to meet or exceed guest expectations.

-Print all housekeeping related reports and traces from PMS | OnQ

-Assists in controlling expenses by the housekeeping department.

-Confirm all housekeeping team members have arrived for the day.

-Ensures quality, undamaged linens is delivered consistently in all areas in the Hotel.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.