About The Role

A program senior leadership role responsible for the Admissions Department’s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results.
Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource.

Position structure
Reports to and managed by the Program’s GM
Leadership
Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-needed
Collaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth
Responsible for program’s successful rollout and sustainability of national, divisional, and regional initiatives within their program
Lead by example through field coaching, account development, and community activities
Created a positive culture of growth and development
Strategy
Ensure Admissions Department has active and an actionable strategic plan documented in the system
Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignment
Customer
Develop a customer-service oriented Admissions Department by identifying and responding to the customer’s needs and wants by recognizing the customer is the center of VITAS business
Review and provide guidance on program-related customer complaints.
Support and develop quality improvement initiatives based on internal and external survey results and time in field
MAKM (Measurement, Analysis, and Knowledge Management)
Admissions-focused process improvement project management for the program
Admissions Performance KPI (Can change based on national direction):
Length of Intake/Same Day Admit
Speed to Referral/Appointment
Training Completion/Competency
Program Scheduler Performance/Quality
Exceed operating budget targets
Workforce
Program oversight and ensured adherence to standards and performance in the areas of:
Training: Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external)
Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creation
Recruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiring
Retention: develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standard
Operations
Compliance with AM required duties as here and within training materials
Audits: Daily, weekly, monthly, quarterly and annual
Monthly program, region, division and national meetings
Budget and operation expense and performance management
Results
Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics.

Experience

5+ years nursing preferred
3+ years in a leadership/management role preferred
Hospice admissions experience preferred
Ability to work on various assignments simultaneously
Knowledge of industry policies and practices
Ability to motivate and develop others
Ability to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions
Proficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.)
Demonstrates experiences of developing strategies and solutions to improve Admissions performance
Ability to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set

Education

Bachelor’s degree preferred in nursing or business from an accredited college or university or the international equivalent
Nurse preferred to be licensed in the State of which the programs they cover