About The Role

Norfolk County Council are seeking a committed and customer-focused Library & Information Assistant to join our Library & Information Service.

This is a relief library position to cover annual leave and sickness. Hours will vary depending on business requirements. The working week is Monday – Sunday between the hours of 08:00 – 19:00.

This is a varied and rewarding frontline role supporting reading, learning, digital inclusion and access to information across our local communities.

As the first point of contact in the library, you will be a confident communicator with strong listening skills, provide excellent customer service, help customers of all ages and backgrounds identify their information and learning needs, and signpost them to appropriate Council and community support. You will also contribute to a safe, welcoming and well-managed library environment, including periods of lone working.

No two days are the same. You may be helping a customer access an online service, supporting someone to develop their digital skills, delivering an activity for families, assisting visitors to find information or promoting library services within the community.

For an informal discussion about the role, please contact Mary Grogan, Library Manager, King’s Lynn and Dersingham Libraries, on 015537 72568.

These are some benefits you can enjoy by working for Norfolk County Council

Competitive salary
Generous holiday entitlement
Health and Wellbeing services including fast-track physiotherapy and a free counselling service
Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
Financial benefits such as:
‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
A Blue Light card for Fire Service and Social Care Workers
Relocation expenses (where applicable)
An advance of your expenses if you travel for work
Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Applying for this role

Please submit a CV and a cover letter outlining how your skills and experience meet the requirements of the role.

Successful applicants are typically able to demonstrate recent experience of delivering face-to-face customer service, supporting members of the public, using digital systems and adapting their communication style to meet the needs of different customers.

We encourage you to include specific examples in your cover letter, as this will form an important part of the shortlisting process.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: Sunday 6th September 2026 at 23:59

All other applicants closing date: Monday 14 th September 2026 at 23:59