About The Role

Join Lake Lawn Resort as a Reservationist and be the first point of contact for guests planning their stay. In this role, you’ll assist guests with booking rooms, spa services, dining, golf, and more helping create a seamless experience from the very first call.

Position Details

Employment Type: Full-Time or Part-Time
Shift: Flexible (Days, Evenings, Weekends)
Department: Reservations / Front Office

What You’ll Do

Answer incoming calls and assist guests with reservations and inquiries
Book guest rooms, spa services, golf tee times, dining, and recreational activities
Provide accurate information on rates, packages, and resort amenities
Enter and manage reservations in the property management system
Handle reservations via phone, email, and other channels
Process group bookings and rooming lists
Assist with special requests and coordinate with front desk and operations teams
Utilize upselling techniques to enhance guest bookings
Process gift certificates and administrative tasks (labels, mailings, etc.)
Provide directions, general resort information, and exceptional customer service

Requirements

What We’re Looking For

Must be at least 18 years of age
High school diploma or equivalent
Previous customer service, reservations, or call center experience preferred
Experience with property management systems (Springer Miller a plus)
Proficiency in Microsoft Office (Word, Excel)
Strong communication and phone skills
Detail-oriented with strong organizational abilities
Ability to multitask in a fast-paced environment

Work Environment

Indoor office or call center setting
High-volume phone and reservation environment
Team-oriented, guest-focused atmosphere

About Lake Lawn Resort

Located on Delavan Lake, Lake Lawn Resort is a premier destination offering a wide range of guest experiences. The reservations team plays a critical role in shaping the guest journey from the very first interaction.