Retail Associate

Thuma is seeking a proactive Retail Associate to join our team in San Francisco. Reporting directly to the Store Manager, the Retail Associate will exhibit an inviting, elevated, confident and friendly attitude whilst delivering a best-in-class customer experience as part of our San Francisco store team.

Key Responsibilities

• Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
• Maintain the store’s visual identity within brand guidelines through merchandising and stock replenishment
• Showcase excellent product and brand knowledge
• Work collaboratively to achieve daily goals and contribute to the overall success of the store.
• Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
• Serve as a Thuma Brand Ambassador
• Build and nurture client relationships
• Support the ecommerce customer experience team by responding to customer service emails when needed.
• Step into the cafe when needed, taking orders and serving customers with precision and care.
• Support Management on back-of-house operations
• Maintain store appearance and cleanliness on a daily basis
• Other activities and functions to facilitate store success as necessary.

What You’ll Need

• This job requires availability to work flexible hours including weekends and occasional holidays.
• This job requires the ability to work in-person at the Thuma store in San Francisco
• 1-2 years of experience in Retail
• A proven record in delivering excellent customer service within a similar retail environment
• Keen attention to detail
• A proactive and motivated individual with the ability to take initiative
• Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
• Strong communication, collaboration and problem solving skills

Physical Requirements

• Ability to be mobile on the sales floor for extended periods.
• Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.

Why Join Us

• 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
• Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
• Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
• Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
• Employee Discount**: 40% off almost all Thuma products.
• Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.

** Some exclusions may apply

• Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.