Crisis Line Advocate

Job Summary

The Crisis Line Advocate provides over the phone advocacy, shelter navigation, and resources and referrals to those fleeing violence through the Northeast Iowa (Region 3) .

Key Roles & Responsibilities

Victim Advocacy | Crisis Counseling | Information & Referral | Assessment of Service Needs |

Data & Documentation

What You Will Do

• Identify and pursue safe alternatives to hotel stays whenever possible.
• Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line.
• Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence.
• Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House.
• Comply with data tracking and documentation requirements .
• Works remote and provides virtual support.

How You Will Succeed

• People First- When you exhibit people first, you show genuine care/concern for the well-being and success of others and act accordingly to support/uplift them.
• Discover & Do- When you exhibit discover and do, you take action to solve problems, improve functionality and make things happen.
• Equity and Inclusion- When you exhibit equity and inclusion you foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences .
• Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges and adversity .
• Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.
• Believe in our 10-year vision: Everyone has a home.
• Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic change through strong community partnerships, and providing individualized support that prioritizes client choice.
• Understand the 6 components of the Entrepreneurial Operating System (EOS).

Job Qualification and Competencies

• Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
• Ensure confidentiality is in place for all people FOF serves.
• High School Graduate with a minimum of two years work experience.
• Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management.
• Ability to pass state, federal, and child abuse background checks.