About The Role

What You'll Do

The Reservations Manager is responsible for overseeing the Reservations department, which includes a Sales team and a Service team, each led by a dedicated Team Leader. This role is critical in maintaining our high standard of customer service. The primary focus is on managing daily team operations, including resource allocation, mentoring, reporting, handling escalations, and cultivating a responsive, caring and sales-driven culture. The Reservations Manager will be required to assist with frontline tasks, such as responding to calls and emails.

Career growth in a progressive and expanding Australian company.
A supportive and collaborative office team environment.
The opportunity to work and travel in amazing destinations and with inspiring products.

What You'll Bring

We are seeking a passionate and proven Reservations Manager to join the Commercial team and be a long-term addition who will have/be:

Prior experience in the travel industry preferred but not required.
Experience managing a team.
Reservations or sales background.
Excellent communication both verbally and written.
Able to prioritise and multi-task to achieve deadlines for yourself and team.
Strong administration skills with accuracy and attention to detail.
Proficiency in reservations/systems and Microsoft Office programs.

What's in it for you

Join a friendly, professional, supportive team environment. 
Career growth in a progressive and expanding Australian company who lead the way in expedition travel. 
The opportunity to work and travel to amazing destinations with inspiring products. 
Progressive flexibility, leave and well-being benefits to balance all of life's priorities
Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
Complimentary myNRMA membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gym memberships, attractions, restaurants and much more
Discounts on a range of NRMA personal insurance products including car, home & travel.

This position is open to candidates based in Australia who hold Australian residency due to the nature of our business, with substantial Australian work experience. 

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

As we screen all applicants and select candidates whose qualifications and experience meet our needs, we will carefully consider your application during the initial screening and will contact you if you are selected to continue in the recruitment process. We wish you every success! 