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Client Tax Analyst - Documentation & Onboarding

JPMorgan Chase · BOURNEMOUTH, DORSET, United Kingdom

Audit & TaxationExternal listingfull-timeabout 2 hours ago

About The Role

Help deliver a seamless client onboarding experience while supporting global tax compliance. In this role, you will validate tax documentation, maintain high-quality tax data, and improve operational outcomes through disciplined execution and smart automation. You will join a collaborative team focused on risk management, continuous improvement, and service excellence. Your work will directly support accurate tax treatment and strong client outcomes.

As a Client Tax Analyst - Documentation and Onboarding in International Tax Operations, you will manage tax onboarding activities and validate client tax documentation to support compliant processing and a strong client experience. You will work with partners across operations, product, technology, controls, and compliance to keep processes scalable, consistent, and well-controlled. We value accuracy, thoughtful risk escalation, and a data-driven approach to improving how we deliver.

Job responsibilities

  • Process client onboarding activities from a tax documentation and data perspective
  • Validate client tax documentation accurately and within defined service timelines
  • Review documentation for completeness and alignment to applicable tax requirements
  • Maintain and update tax-related client data to support accuracy and integrity
  • Partner with global teams to ensure consistent processing and handoffs
  • Identify process gaps, inefficiencies, and recurring documentation issues
  • Implement or support automation solutions that reduce manual effort and errors
  • Perform routine data analysis to support documentation, controls, and compliance needs
  • Monitor process controls and escalate issues and risks in a timely manner
  • Track work against service level expectations and manage competing priorities
  • Document procedures and contribute to continuous improvement of operating practices

Required qualifications, capabilities, and skills

  • Demonstrated administrative and organizational capability in an operations environment
  • Proven ability to deliver high-accuracy work with strong attention to detail
  • Ability to review and validate client documentation against defined requirements
  • Ability to analyze data, identify exceptions, and communicate findings clearly
  • Client service mindset with a focus on timely, high-quality delivery
  • Ability to plan, prioritize, and meet deadlines in a high-volume workflow
  • Ability to manage multiple tasks simultaneously while maintaining quality
  • Demonstrated risk awareness, sound judgment, and timely escalation of issues
  • Clear written and verbal communication skills for internal partner engagement
  • Proficiency with spreadsheets and basic data tools used for tracking and analysis
  • Ability to collaborate effectively across functions and global teams

Preferred qualifications, capabilities, and skills

  • Experience in tax operations, client onboarding, or documentation processing
  • Familiarity with tax documentation workflows supporting withholding or preferential tax treatment
  • Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
  • Experience working with global stakeholders across time zones and functions
  • Demonstrated focus on data quality management and control-minded processing
  • Familiarity with regulated operating environments and related control practices
  • Experience using workflow, case management, or ticketing tools to manage tasks and service levels

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