About The Role

This position is accountable for Merchants, Commercial (Cardmember, Legal Entity, Small Business) and Consumers KYC processes for Australia, New Zealand, Hong Kong and Singapore markets.

The KYC team functions as a partner to ensure that the company remains compliant to the local markets’ AML/CFT regulations from a Control and Compliance perspective.

Perform verification and screening activities from Amex global internal systems, repositories, globally approved 3rd-party systems and any valid public searches to complete KYC requirements.
Ensure strict adherence to our policies & procedures in relation to resolving customer requests to ensure customer information is up to date in our system of records
Ensure consistent quality of service to customers through efficiency and quality standards while remaining compliant
Provide thorough analysis on KYC requirements to Management and Compliance, ensuring all necessary approvals are obtained and properly archived in internal repositories
Assist in KYC-related queries from internal stakeholders (GMS, GCS, GCSG, MCO) and function as a vital partner to ensure quality support are provided in a timely manner
Take ownership of all KYC-related matters for customers with complex structures as a part of personal portfolio, on top of the day-to-day KYC reviews.
Contact and follow up with customers to request for supporting documents & clarification via emails and outbound calls
Able to translate complex KYC information to a variety of audiences (both internally and externally)
Identify AML/CFT concerns while performing KYC review, and escalate them to Compliance/Management where necessary
Process requests in an accurate and timely manner, meeting agreed turn-around deadlines
Identify and execute process enhancement/improvement with the operating procedures and workflow
Support action plans to maintain a positive and effective work environment
Meet minimum requirement of metrics assigned by the business

Minimum Qualifications

Strong knowledge of KYC/AML regulations or relevant experience will be an added advantage.
Good communication skills in English (both written and spoken). Proficiency in Mandarin and Cantonese will be an added advantage.
Analytical with strong attention to detail and problem-solving skills
Committed to providing excellent customer experience while balancing quality in area of work
Ability to work independently with minimal direct supervision
Experience in external credit bureau reports will be an added advantage

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid or onsite arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.