About The Role

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to)

43,600 - 53,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Nous cherchons un Représentant, Service client au Centre Résolution pour notre équipe grandissante!

Horaire : temps plein 35h/semaine du lundi au vendredi incluant 2 soirs pas semaine.

Ce que vous ferez

Répondre à des appels téléphoniques entrants des courtiers en démontrant un service à la clientèle hors pair.
Traiter les demandes provenant de représentants (courtiers et agents d’assurance) en lien avec de l'aide à la saisie de l'information dans les systèmes informatiques notamment Contact AP.
Agir à titre d’expert en résolution de problèmes en appliquant une méthodologie optimale (troubleshooting).
Régler en temps réel les problèmes techniques rencontrés par la clientèle du Centre Résolution.
Enregistrer et documenter toutes les demandes dans un système de billetterie.

Ce qu'il vous faut

Posséder de l’expérience en service à la clientèle et dans un centre de contacts clients.
Détenir un diplôme en informatique (un atout) .
Démontrer d’excellentes compétences en communication.
Posséder une bonne capacité d’analyse et être axé sur la résolution de problèmes.
Être à l’aise avec la technologie, notamment les ordinateurs, les applications mobiles et les différents systèmes.
Faire preuve d’adaptabilité et de souplesse face aux changements.
Démontrer une excellente aptitude à effectuer plusieurs tâches simultanément.
Posséder un bon sens de l’organisation et de l’efficacité.
Démontrer un excellent esprit d’équipe.
Bilinguisme (français-anglais) Nécessite d'interagir sur une base régulière avec des collègues partout au pays.
Aucune expérience de travail au Canada requise, mais nécessité d’avoir l’autorisation de travailler au Canada

#LI-Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.