About The Role

Coordinates the patient scheduling process by collaborating with various departments to ensure efficient patient flow throughout the hospital. The Patient Scheduler supports departments requiring accurate and timely scheduling, while also performing a range of customer service and administrative responsibilities to enhance overall patient experience.

Patient Scheduling Responsibilities

Coordinates and schedules surgical and imaging procedures in accordance with established guidelines to ensure efficient patient flow and optimal department operations.
Prepares and maintains accurate daily schedules, proactively resolving scheduling conflicts and escalating complex requests to the appropriate leadership as needed.
Communicates schedule updates promptly to impacted departments to support seamless operations across the hospital.
Verifies procedure details, physician orders, and required equipment to ensure accuracy and completeness; reports discrepancies to appropriate staff.
Facilitates patient readiness for procedures by coordinating pre-medications, patient transfers, and ensuring required documentation, lab results, and medications are obtained.
Maintains and updates patient demographic and insurance information in the system, ensuring accuracy and proper assignment of health plans.

Customer Service

Delivers exceptional customer service by coordinating patient scheduling in a professional, courteous, and efficient manner to enhance the patient experience.
Manages incoming calls, prioritizes requests, and directs inquiries to appropriate personnel in a timely and professional manner.

Collaboration and Communication

Serves as a liaison between patients, physicians, and departments to support patient needs and ensure satisfaction.
Builds and maintains collaborative working relationships through professionalism, respect, and effective communication.
Communicates with physician offices and insurance providers to verify benefits and obtain necessary authorizations for services.