About The Role

Job Location

Avani Victoria Falls Resort

 At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Avani employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are to:

Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times.
Ensure health & safety requirements are adhered to.
Ensure that all staff are aware of and follow departmental SOP’s and LSOPs
Coach and guide new members of the team, putting in place proper orientation training and ongoing training and development for team members.
Assist in managing relationships with suppliers.
Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
Ensure that lost and found articles are stored properly and that the correct logs are maintained.
Ensure that par levels of linen, towels and uniforms are current, and in line with inventory.
Develop and maintain a motivational working environment within the department and positive relations with other departments.
Train staff to become multi skilled in all facets of housekeeping.
Initiate measures to minimize all wastage of materials and amenities are used in the department.
Ensure that proper key controls are in place.
Control overtime through good management and immediate response to problems.
Ensure VIP requirements are met
Ensure all special requests are met, with particular reference to families visiting our resorts with children.

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