About The Role

The Configuration Specialist plays a critical role in shaping client-facing digital experiences by configuring and maintaining the grants management system. This role bridges technical problem-solving, client support, and system optimization, ensuring that platforms run efficiently and are tailored to agency needs.

The ideal candidate is analytical, tech-savvy, meticulous, and highly responsive—someone who thrives in dynamic environments and enjoys translating requirements into functional system configurations.

a. Main Duties and Responsibilities

System Configuration & Customization

Configure the grants management system according to client needs and workflow specifications.
Set up system modules, user roles, forms, business rules, permissions, and automation paths.
Ensure configuration changes follow internal standards and maintain platform integrity.

Technical Troubleshooting & Support

Identify, diagnose, and resolve configuration-related issues.
Collaborate with development teams to escalate and resolve complex technical problems.
Validate data accuracy and troubleshoot workflow or setup inconsistencies.

Client Collaboration & Requirements Gathering

Work with client-facing teams to understand agency requirements and translate them into system

solutions.

Communicate clearly with non-technical stakeholders and guide them through configuration logic.

Documentation & Quality Assurance

Prepare and maintain configuration documentation and update knowledge bases.
Participate in QA testing for updates, releases, and new features.
Ensure implementation meets compliance, functional, and user experience expectations.

Operational & Cross-Functional Support

Partner with Operations, Engineering, Product, and Support teams to close feedback loops.
Suggest improvements to workflow efficiency and configuration processes.
Support onboarding of new clients by assisting with platform setup and data alignment.