Assistant Director of Convention & Events

People

• Support the Director in managing the Convention & Events team , ensuring a positive and productive work environment
• Supervise daily operations, assign tasks, and ensure adequate staffing levels
• Coach and develop team members through training, feedback, and performance reviews
• Ensure team compliance with IHG standards, procedures, and service delivery
• Coordinate with internal departments to ensure seamless event execution

Financial

• Assist in preparing forecasts, budgets, and financial plans
• Monitor sales performance, revenue, and productivity metrics
• Support in negotiating rates within established booking guidelines
• Identify opportunities to maximize revenue and control costs

Guest Experience

• Act as a key contact for clients, ensuring a smooth and memorable event journey
• Support in building and maintaining strong relationships with planners and clients
• Assist with pre-event planning , ensuring all details (setup, flow, menu, logistics) are optimized
• Coordinate event details including room setup, staging, and timing
• Participate in pre-event and post-event meetings to ensure service excellence
• Support daily client interaction during events, ensuring satisfaction and handling any issues promptly
• Assist in analysing guest feedback and satisfaction surveys to improve service

Responsible Business

• Support initiatives that enhance the hotel’s reputation and brand presence locally
• Ensure compliance with health, safety, and sustainability standards
• Promote environmentally responsible practices during events
• Perform other duties as assigned to support operational needs