Analyst- Service Coordination

We are currently hiring a Service Coordination Analyst in LaBella’s Program Management Services Division within our client’s Workforce Management & Resource Planning office across New York State.

The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Project teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services.

The Service Coordinator is responsible for monitoring, coordinating and supporting all customer service requests to ensure the delivery of superior customer service and accurate measurement of company goals versus achievements. You will monitor the workflow of the new service installations, service upgrades and relocations, and work directly with the local Stakeholders and the Integrated Planning and Scheduling group to achieve high levels of customer satisfaction.

Salary Range: $70,000 - $78,000

The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Responsibilities

Perform a wide range of assignments and resolve problems independently without close supervision.

Ability to anticipate upcoming responsibilities or needs and use initiative appropriately.

Perform and document basic data analysis functions.

Perform other duties as required.

Gain knowledge of policies and procedures related to the new service process

Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services.

Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, The Service Coordinator is responsible for monitoring the Customer Service Guarantee.

Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues.

Strive to deliver the level of customer service that our contractors, electricians and all other customers expect and deserve.

Participates in emergency storm restoration efforts.

Works to enhance the communication of policies and procedures to our contractors

Learn SAP WMS Management System

Requirements

• 5-10 years of related experience in a customer service, customer focused construction or technical setting
• Lesser experience in combination with related Associates or Bachelor’s degree will be considered.
• Effective written communicator
• Effective verbal communicator

Attention to Detail

Able to Multi-Task

Self-Motivated

Ability to process data

Benefits

Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.

Flexible Work Schedule

Health/Dental Insurance

401k Plan with Employer Match

Short & Long Term Disability

Profit Sharing

Paid Time Off

Leadership Development Program

Fitness Reimbursement

Tuition Reimbursement

Referral Bonus Program

Wellness Program

Team Building Events

Community Service Events

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Buildings, energy, infrastructure, and environmental are what our teams are built for, but as a full-service engineering firm, being able to solve any challenge that’s put in front of us is what LaBella is known for. 1,500+ architects, engineers, planners, and construction managers working in more than 30 offices — from Rochester, New York to Madrid, Spain. But we’re characterized by more than our expertise: we win awards not just for our talent, but also for our ethics, employee culture, and growth.

At LaBella, we empower our team with the kind of environment and opportunities that make the most of their talents. From our award-winning culture, to comprehensive training programs, to a flexible workplace, our talent is recognizing and building a home for yours. And since our firm has grown 25% every year for the last decade, you can bet there’s plenty of room to run.