About The Role

ABOUT THE ROLE

This is a hands-on deployment role at an early-stage AI startup building autonomous agents for enterprise procurement and accounts payable workflows. You'll own the full customer journey from signed contract to confirmed first value — bridging sales, engineering, and customers while building the playbooks that allow the company to scale. This role sits at the centre of product, delivery, and customer success.

WHAT YOU'LL DO

Own deployments end-to-end: plan timelines, align stakeholders, orchestrate go-lives, and shield engineers from onboarding work.
Configure and tune AI agents to each customer's procure-to-pay reality, testing against real cases until they perform in production.
Translate customer requirements into clear integration specs for engineering (ERP, DMS, email infrastructure) and flag risks early.
Run key user trainings and manage change so customers see measurable value from day one.
Build support infrastructure — ticketing, escalation paths, partner frameworks — and handle live issues yourself.
Engage enterprise IT departments during sales cycles in German, addressing security and compliance questions with technical credibility.
Capture recurring challenges, edge cases, and field feedback and feed them back to product and engineering weekly.
Run each onboarding as a structured project, balancing parallel deployments, shifting priorities, and competing stakeholders.

WHAT WE'RE LOOKING FOR

2–3 years in consulting or structured implementation, delivering complex projects with senior client stakeholders.
Hands-on experience configuring, deploying, and tuning AI agents or autonomous systems in production environments.
Native German proficiency and strong professional English (C1+); comfortable leading technical discussions with IT departments and senior management.
Experience mapping enterprise business processes (procure-to-pay, order-to-cash, or similar) to system workflows and integration requirements.
Technical depth in ERP systems, data integration, and enterprise IT infrastructure sufficient to translate requirements into engineering specs.
Builder mentality: you create playbooks, frameworks, and support infrastructure from scratch in fast-moving environments.
Proven ability to manage parallel workstreams, shifting priorities, and competing stakeholder demands with structured tracking and risk flagging.
Daily hands-on experience with AI tools and a clear-eyed understanding of what agents can and can't do in practice.
Background in supply chain, procurement, or industrial operations is a plus.