Merchant Relationship Manager

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description

The Merchant Field Sales Executive – Farmer – Large Accounts is responsible for managing and developing a portfolio of existing large merchant partners through direct, in-person relationship management. The role plays a critical part in strengthening the merchant network by driving engagement, increasing benefit usage, identifying commercial opportunities, and ensuring high satisfaction and retention. Operating through field visits and face-to-face interactions, the Farmer contributes directly to the long-term value of Pluxee’s B2B2C ecosystem. YOUR NEXT CHALLENGE

Responsibilities

1. Merchant Relationship Management

• Act as the primary point of contact for a portfolio of large merchants
• Conduct regular in-person visits to strengthen trust, loyalty, and collaboration
• Monitor merchant performance (usage, frequency, ticket size) and propose actions to optimize engagement
• Provide ongoing education on new features, digital tools, and consumer-facing opportunities
• Address operational concerns in coordination with internal teams and ensure smooth resolution

1. Account Development and Commercial Growth

• Identify upsell, cross-sell, and renewal opportunities across the portfolio
• Support merchant participation in seasonal campaigns, co-marketing programs, and product expansion
• Analyze usage patterns and proactively recommend improvements or activation strategies
• Manage contract renewals and updates when required

1. Ecosystem Coordination

• Collaborate with Merchant Marketing to maximize visibility and promotional impact for key partners
• Share merchant insights with Product, Legal, and Customer Success teams
• Ensure merchant feedback is integrated into the continuous improvement of the Pluxee offering
• Assist in planning merchant events, presentations, or local engagement activities

1. Sales Operations and CRM Discipline

• Maintain accurate and up-to-date records in Salesforce CRM
• Track KPIs such as merchant retention, portfolio revenue, campaign participation, and satisfaction scores
• Execute regular reporting and activity documentation to support performance analysis and review

1. Comply with fiscal, legal, and contractual requirements in all interactions

YOU ARE A MATCH IF...

Education

Bachelor’s degree in Business, Marketing, Sales, or a related field

Work Experience

• 3+ years of experience in B2B account management, preferably in field-based roles
• Demonstrated experience managing large or strategic partners
• Previous exposure to merchant ecosystems, payment platforms, or benefits providers is an asset

Skills & Certifications

• Strong interpersonal, problem-solving, and consultative sales skills
• Proficient in Salesforce CRM and Microsoft 365 (Excel, Outlook, Teams)
• Ability to work independently, manage priorities, and maintain strong organizational discipline

Languages

For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.

For local country leadership and management roles, fluency in the local language and English is required.

For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.

Working Conditions

For global, regional, or area roles

Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.

For local roles

Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.

Competencies

Client and Merchant Relationship Management

Salesforce CRM Usage

Account Development and Growth

Customer Experience Management

Contract Renewal and Lifecycle Management

Customer and Consumer Orientation

Accountability and Ownership

Drives Results

Collaboration

Adaptability

• Why join Pluxee?
• Join an inclusive team
• Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
• Turn inspiration into possibility
• Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
• Make a positive impact
• Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
• Grow with us
• Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.