PACE Referrals and Communication Manager

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Time Type

Full time

Department

PACE Referral & Communication

All Locations

300 Ocean Avenue – Revere

Position Summary

The PACE Referral and Communications Manager is responsible for leading and managing the referral, communications, and call center functions within a PACE (Program of All-Inclusive Care for the Elderly) organization. The role focuses on ensuring efficient participant referrals, effective communication among care teams and stakeholders, and optimal use of organizational resources. Key Responsibilities

• Manage and oversee the PACE Referrals and Communications Department and its staff.
• Supervise the PACE referral process from intake through coordination with care teams.
• Lead the PACE Call Center , ensuring high-quality customer service and communication.
• Collaborate with Interdisciplinary Teams (IDTs) , PACE Centers, participants, caregivers, and external vendors to ensure seamless coordination of services.
• Work closely with transportation scheduling staff to maximize operational efficiency and resource utilization.
• Develop, implement, monitor, and revise protocols for centralized call management .
• Partner with Center Managers and Center Secretaries to improve communication workflows and operational effectiveness.
• Ensure timely, accurate, and professional communication across departments and with external stakeholders.

Core Skills and Competencies

• Leadership and team management
• Referral and care coordination
• Call center operations management
• Process improvement and protocol development
• Cross-functional collaboration
• Customer service and stakeholder communication
• Healthcare operations and resource management

Salary: Starting at $89,440 up to $137,280 based on experience

The role serves as the central leader for referral management and communications, ensuring that participants, caregivers, care teams, and external partners receive coordinated, efficient, and responsive support while maintaining high operational standards across the PACE program.

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.