Customer Service Representative

As a Customer Service Representative, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information on products or services. Your role is essential in ensuring customer satisfaction, building positive relationships, and maintaining the company's reputation.

Requirements

***This is an on-site position located in Freeport, Florida.***

Position Information

• Manage inbound calls, emails, and live chat inquiries to address customer questions, provide information, and resolve issues.
• Identify and assess customers’ needs to achieve satisfaction by resolving complaints, providing appropriate solutions, and following up to ensure resolution.
• Work closely with other departments to escalate complex inquiries or technical issues and follow up until resolution.
• Update customer information in the company's database, ensuring accuracy and confidentiality of personal information.
• Continually promote the Company’s products and services.
• Assist with small tasks throughout the office.

Skills Needed

• Excellent time management skills and dependability is a must.
• Patience, empathy, a positive attitude, and a commitment to customer satisfaction.
• Attention to detail, with strong organizational skills.
• Previous customer service or call center experience is preferred but not required; on-the-job training provided.
• General business mathematics skills needed.
• Manage multiple projects/tasks simultaneously.
• Experience using ServiceTitan software a plus, but not required.
• MS Office, Outlook, Word, and Excel a plus, but not required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid Holidays
• Paid time off
• Salary is dependent on skills and experience.

Visit website

The Green Air Group is a full-service heating, ventilation, air conditioning, plumbing and electrical company. We service homeowners, multi-family residential properties, as well as commercial customers throughout Freeport, FL and surrounding counties. We specialize in HVAC, plumbing, electrical, new construction, commercial refrigeration and hotside services. We offer a wide variety of energy-saving upgrades and services to homes and businesses.

At The Green Air Group, we can optimize every aspect of your commercial or residential environment for improved savings and performance. As a local and family-owned and operated business, we strive to provide accurate and friendly service. You can count on us for honest and reliable service!