Customer Service Representative (CSA) - 002

We are seeking a dedicated and enthusiastic Customer Service Representative / Client Services Assistant to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.

KEY RESPONSIBILITIES

• Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring
• about an order, product information, and general order assistance
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile
• Stay current with industry changes/trends to provide best in class service
• Meet personal/team qualitative and quantitative targets

Requirements

• Proficient in the required language
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment.
• Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
• Strong affinity for customer services.
• Shows the ability to calm patients during a stressful situation.

Proficient with Microsoft Word, Excel, and Outlook

Benefits

HMO with 1 free dependent upon hire

Life Insurance

• 20 PTO credits annually
• VL and SL cash conversion

Annual Performance-Based Merit Increases and Employee Recognition

Great Company Culture

Career Growth and Learning

• A laptop will be provided by the company
• Onsite (Ayala, Makati/Clark, Pamanga) and Night shift

26,000 ALL IN

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SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States.

Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.