Seasonal Parts Specialist

Join the SuperStaff team as a Parts Experience Specialist! This is a 6-month fixed-term (seasonal) contract. In this key role, you'll be the go-to expert for both external and internal customer inquiries about parts orders, helping to resolve any issues that arise. If you're a natural problem-solver with a passion for delivering top-notch service, this could be the perfect fit for you!

Responsabilities

Logs into the phone for scheduled hours; logging in/out properly using the correct release codes.

Ensures that all communication with customers (internal/external) is courteous, cordial, business-like and timely.

Conscientiously makes efforts to maintain the service level goal by closely watching service level, answering and expediting calls during heavy call flow, not making outgoing calls during heavy incoming calls, and checks voice mail at appropriate times.

In a timely, accurate manner, enters customer part orders, including factory directs.

Contacts vendors to obtain product/part numbers or technical information and properly relays information to customers and technicians.

Follows up with vendors on customer back orders to ensure a timely delivery of parts to the customer.  Capable of properly entering return authorization invoices for parts, including proper instructions for ARS labels.

In a timely manner, mails/faxes literature, diagrams, or copies of invoices or statements to customers upon request.

Demonstrates knowledge and proper use of “binwork” including: new accounts, changes to accounts, credit entry, credit card payment, new item numbers, and backorder/cancellation status. 5%

Maintains a composed, confident, and professional manner in all situations.

Accurately documents discussions with customers in the CRM in a timely manner; effectively utilizing notes in providing quality customer service.

Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.

Requirements

Education

High School Diploma (Required)

Experience

• 1–2 years of experience in customer service or related fields
• Experience processing orders and coordinating with vendors
• Experience handling returns, invoices, and documentation requests

Technical Skills

• Knowledge of customer service best practices and phone procedures
• Ability to manage call flow and meet established service levels
• Proficiency with CRM systems
• Accurate record-keeping skills
• Availability: Must have full availability to work shifts within the 7:00 AM to 8:30 PM window.

Soft Skills & Competencies

• Professional and courteous communication skills
• Strong organizational and follow-up abilities
• Consistent professionalism and strong customer focus

Benefits

What We Offer

• Salary $3.745.000
• Monday to Friday: Weekends off
• Opportunities for professional growth and development.
• A collaborative and supportive international team environment.
• Seasonal bonus paid after completion of the contract.

Monthly Completion Bonus

In addition to your base salary, you will receive a completion bonus for each successfully completed month

Equivalent to 370,000 COP per completed month

The total accumulated bonus is paid as a lump sum at the end of your contract, once you successfully complete the full agreed term

This means that if you complete your full contract successfully, you will receive all your monthly bonuses together in one final payment.

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SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States.

Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.