IT Support Technician

We are seeking an IT Support Technician to join our Managed Services team. The ideal candidate will deliver exceptional helpdesk and technical support to clients across diverse industries, including Healthcare, Government Contracting, and Construction, ensuring compliance with HIPAA and CMMC standards.

Key Responsibilities

Technical Support

Provide Level 1 technical support via ticketing system, phone, and remote sessions.

Troubleshoot and resolve issues related to

• Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
• Intune device management and endpoint compliance
• Windows and macOS operating systems
• Unifi networking (gateways, switches, access points)
• Basic networking (VLANs, VPNs, IP configuration)

Active Directory

Virtualization (Hyper-V or VMware)

Google Workspace administration

Support collaboration tools such as

Microsoft Teams

Zoom

Slack

Manage user onboarding and offboarding, including

• MFA / Conditional Access setup
• Device enrollment
• Escalate complex issues to internal senior technicians or local field technicians when necessary.

Monitoring & Maintenance

Monitor alerts via

Intune

Microsoft Defender

UniFi dashboards

Apply patches and updates through

Intune

Windows Update for Business (WUfB)

Ensure device and network security alignment with

• CIS benchmarks
• Applicable compliance frameworks
• Document incidents, resolutions, and preventive recommendations in internal systems.

Compliance & Documentation

Maintain documentation in Hudu and per-client compliance systems, including

SSPs

CRMs

• Policy repositories
• Adhere to HIPAA and CMMC data security protocols and company confidentiality requirements.

Support data backup and disaster recovery operations using

Veeam

Acronis

Document customer IT environments, including

• Network diagrams
• Asset inventories
• Configuration notes
• Create internal knowledge base (KB) articles for recurring issues and solutions.

Requirements

Hands-on experience with

Microsoft 365 administration and troubleshooting

Microsoft Intune and Endpoint Manager

• Windows 10/11 and macOS
• Unifi network devices and VPN configurations
• Ticketing systems and remote monitoring tools

Active Directory

Windows Server

Virtualization (Hyper-V or VMware)

• Google Workspace administration .
• Strong diagnostic and communication skills with the ability to explain complex issues in plain language.
• Customer-first attitude and commitment to SLAs and service excellence.
• Reliability, professionalism, and integrity in handling sensitive information.
• Experience in a customer-facing role.

Preferred Certifications

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft 365 Certified: Modern Desktop Administrator

Bonus Points For

Experience in an MSP (Managed Service Provider) environment.

Exposure to compliance frameworks such as

HIPAA

CMMC Level 2

FedRAMP Moderate

Benefits

HMO with 1 free dependent upon hire

Life Insurance

• 20 PTO credits annually
• VL and SL cash conversion

Annual Performance-Based Merit Increases and Employee Recognition

Great Company Culture

Career Growth and Learning

A laptop will be provided by the company

PHP 44,500

Visit website

SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States.

Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.