Front Office Supervisor - Hilton Santa Barbara Beachfront Resort

Hilton Santa Barbara Beachfront Resort is seeking a friendly, attentive, and proactive Front Office Supervisor, with a genuine passion for hospitality and a commitment to delivering exceptional guest experiences.

As a Front Office Supervisor, you’ll do more than oversee front desk operations—you’ll help create memorable stays by leading and supporting the Guest Services team, warmly welcoming guests, resolving concerns, and ensuring every arrival, departure, and guest interaction is welcoming, seamless, and memorable.

The ideal candidate for this role will possess

• Strong leadership, problem-solving, and team-building skills with the ability to thrive in a fast-paced environment.
• A warm, professional demeanor and genuine passion for hospitality and exceptional guest service.
• Open availability and flexibility to work all shifts, including weekdays, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to prioritize multiple tasks and guest needs.
• The ability to confidently resolve guest concerns while maintaining a positive and professional demeanor.
• Previous front office experience and knowledge of hotel property management systems preferred.
• A commitment to Hilton service standards, teamwork, and creating exceptional guest experiences.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor , you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.