Customer Service Intern -2026

Customer Service Intern – Group Customer & Insights

Takealot Group is South Africa’s leading online Retail and Delivery organization. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us! We operate in a fast-growing and quick-moving environment, where we obsess about our customers and deliver top-tier customer service every day!

The Opportunity

Are you ambitious, driven, and passionate about working with customers? This is your chance to kick-start your career! As a Customer Service Intern, you will join our Customer Service team within the Customer & Insights department, reporting directly to the Customer Service Team Leader. This is a 12-month learnership program that combines structured training with hands-on practical experience, setting you up for success in the customer service industry.

What We’re Looking For

We want someone ready to dive in, learn fast, and make a real impact. If you’re passionate about delivering exceptional customer experiences, excited to grow your skills, and ready to be part of a team that’s shaping the future of online retail in South Africa, we want to hear from you!

Key Responsibilities

• Successfully complete an 8-week training program to successfully be placed.
• Participate in and complete a comprehensive 12-month learnership program, which may lead to an NQF-accredited certificate.
• Undergo training and gain practical experience in a dynamic workspace.
• Deliver timely, accurate, and professional customer service aligned to service level standards (SLA)
• Communicate with customers via phone and email.
• Resolve product or service problems by utilizing active listening skills to clarify customer queries.
• Assess service failures to identify root causes and take appropriate action.
• Approach problems logically with good judgment to ensure optimal customer outcomes.
• Utilize a variety of software tools to navigate customer issues to resolution
• Liaise between internal departments to solve customer queries
• Take full ownership of customer issues and ensure their needs are met in accordance with SLA

Requirements

• Matric/Grade 12 completed
• Excellent command of the English language (written and verbal)
• Flexibility to work rotational shifts , including weekends and public holidays

Skills & Attributes

• Excellent written and verbal communication skills in English is a must
• Strong customer service etiquette
• Computer-literate and tech-savvy
• Exceptional typing and computer navigation skills
• Self-driven with a willingness to learn
• Emotionally intelligent and able to regulate emotions during challenging situations
• Professional, punctual, and reliable
• Accountable and responsible with a strong sense of integrity
• Takes ownership of issues regardless of whose & problem it is
• Comfortable working in a fast-paced, high-pressure environment
• Thrives on delivering quality work at hyper-speed
• Able to approach problems logically with sound judgment

Attributes

• Have the passion and willingness to want to get the exposure.
• Excellent written and verbal communication skills in English is a must.
• Customer obsessed and knows what it means to deliver an exceptional service.
• Competitive: Although innovation is important, GREAT requires a lot of work.
• Curious and Teachable: Always questioning the status quo, hungry for knowledge. and experience no matter what you already know.
• Hardworking.
• Smart: Able to identify the root cause of a problem and find a solution.
• Comfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speed.
• Collaborative and mindful of the impact of your actions on the team.
• Energetic.
• Emotionally resilient and comfortable with ambiguity and constant change.
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Computer literate and tech savvy – exceptional typing and computer navigation skills.
• Accountable and responsible, strong sense of integrity and takes ownership regardless of whose ‘problem’ it is.

Qualifications and experience

• Successfully completed Grade 12 (NQF4).
• No prior work experience is required.
• Flexibility to work rotational shifts which includes weekends, public holidays and overnight work.

The Environment

takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.

• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART , has INTEGRITY and is HARDWORKING

• If you meet the above you are an Extraordinary Mind so come and join us!
• Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.