Mall Operations Division Head

Mall Operations Division Head

Role Overview

The Division Head for Operations will lead the overall performance, efficiency, and strategic direction of a portfolio of large-scale commercial assets. This role is accountable for ensuring that all properties operate seamlessly, remain financially strong, and deliver a high-quality experience for both tenants and customers. It covers both operational execution and technical oversight, including property upkeep, engineering services, tenant engagement, security, and compliance, while driving long-term asset value and sustainability.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Real Estate Management, or a related field; MBA or relevant postgraduate degree is an advantage
• Minimum of 15 years of experience in commercial property or retail asset management, with at least 7 years in a senior leadership capacity
• Must currently be in a senior management or executive-level role
• Proven track record in managing multi-site portfolios and delivering strong financial results
• Solid background in both day-to-day operations and technical services (e.g., facilities, engineering, maintenance)
• Strong experience in tenant relations, lease coordination, and stakeholder management
• Demonstrated ability to lead large, cross-functional teams across multiple locations
• Strong business acumen, strategic thinking, and decision-making skills
• Deep understanding of regulatory compliance, safety standards, and risk management.

Key Responsibilities

Strategic Direction

Set and execute strategies to enhance asset performance, operational efficiency, and long-term value across the portfolio

Portfolio Oversight

Ensure smooth and consistent execution of on-ground functions across properties, including housekeeping, security, parking, and customer-facing services

Financial Stewardship

Drive revenue growth and cost efficiencies; oversee budgeting, forecasting, and performance tracking to meet profitability targets

Technical & Facilities Oversight

Lead the management of building systems and infrastructure, ensuring reliability, safety, and efficiency through robust maintenance programs

Tenant & Partner Management

Strengthen relationships with tenants and partners to support high occupancy, retention, and alignment with overall asset positioning

Risk, Safety & Compliance

Ensure all properties adhere to legal, safety, and environmental requirements; implement risk mitigation and emergency preparedness measures

Leadership & Capability Building

Develop and lead high-performing teams, promoting accountability, collaboration, and continuous improvement

Customer Experience Enhancement

Champion initiatives that improve foot traffic, engagement, and overall visitor experience to maintain competitiveness

Stakeholder Coordination

Work closely with internal teams, service providers, and external partners to ensure alignment and execution of operational goals

Process Improvement & Innovation

Drive continuous improvement initiatives and adopt best practices to enhance efficiency and overall asset performance