Field Technical Service

Why You Should Join Industrial Scientific?

At Industrial Scientific, our mission is to keep workers safe around the world. As a Field Services Associate, you will play a critical role in helping customers successfully deploy, maintain, and optimize our safety solutions. You will work directly with customers, solve complex technical challenges, and become a trusted advisor who helps organizations protect their people and improve operational performance.

This is an excellent opportunity for a technically skilled, customer-focused professional who enjoys problem-solving, travel, and building strong relationships while making a meaningful impact.

What You'll Do?

As a Field Services Associate, you will provide on-site and remote technical support for Industrial Scientific's products, software, and connected safety solutions.

Key Responsibilities

• Install, commission, configure, and support Industrial Scientific hardware, software, and connected safety solutions.
• Deliver startup assistance and technical implementation support both remotely and at customer locations.
• Perform troubleshooting, diagnostics, maintenance, and repair of products, systems, and accessories.
• Manage scheduled service visits and provide recurring support to assigned customers.
• Deliver operational and product training to customers both virtually and in person.
• Partner with customers to resolve technical issues and ensure timely, effective solutions.
• Serve as a trusted technical advisor, helping customers maximize the value and adoption of Industrial Scientific products and services.
• Monitor, document, and track customer issues to ensure successful resolution.
• Collaborate with Sales, Customer Relationship Management, and cross-functional teams to improve customer satisfaction and identify opportunities to expand customer value.
• Share best practices, lessons learned, and product feedback to support continuous improvement across the organization.
• Identify and communicate potential upsell or service expansion opportunities when appropriate.

What You Bring?

Required Qualifications

• Experience in electronic technician work, field service, technical support, or a related technical role.
• Strong troubleshooting and diagnostic skills for electronic devices and technical systems.
• Excellent problem-solving abilities and the ability to resolve customer issues effectively.
• Strong written and verbal communication skills with the ability to engage a variety of audiences.
• Ability to work independently while collaborating effectively within a team environment.
• Ability to manage multiple priorities and work in a highly self-directed environment.
• Valid driver's license and ability to obtain a passport for domestic and occasional international travel.
• Proficiency with computers and Microsoft Office applications.
• Familiarity with networking concepts, including static and dynamic IP addressing.
• Bachelor's degree or equivalent combination of education, training, and relevant work experience.

Preferred Qualifications

• Experience supporting gas detection products, industrial safety equipment, or related technologies.
• Experience with Salesforce, Jira, iNet™, or similar service and customer management platforms.
• Demonstrated success identifying additional customer needs, service opportunities, or business growth opportunities.
• Technical certifications, training programs, or industry credentials such as:
• TWIC
• DISA
• Confined Space Entry Certification
• MSHA Certification
• Knowledge of industrial environments including manufacturing, energy, utilities, construction, mining, or related industries.

Key Success Traits

• Customer-first mindset with a passion for delivering exceptional service.
• Strong collaboration and relationship-building skills.
• Continuous improvement mindset and commitment to learning.
• Ability to balance strategic thinking with hands-on execution.
• Professionalism, adaptability, and sound judgment in fast-paced environments.

• What You'll Get?
• The following section should be customized with the company's actual benefits offerings before posting.

• Opportunity to make a direct impact on workplace safety and customer success.
• Hands-on experience with innovative connected safety technologies.
• Exposure to a wide variety of customers, industries, and technical challenges.
• Career development and continuous learning opportunities.
• Collaborative and supportive team environment.
• Competitive compensation package.
• Health and wellness benefits.
• Retirement savings programs.
• Paid time off and company holidays.
• Travel and expense reimbursement.
• Employee recognition and development programs.

#LI-NL1
#LI-ONSITE