About The Role

The Department of Pharmaceutical Services provides a full range of services for patients cared for by the UCSF Medical Center, as well as its providers and payers. These services include, but are not limited to: drug procurement, storage, and security; safe accurate and timely preparation and distribution of drugs; clinical pharmacy services for patients; development of drug uses policies within the medical center; drug information services for clinicians and patients; and participation in technology assessment and quality assurance programs. The department encompasses the Department of Clinical Pharmacy, an academic campus unit within the School of Pharmacy, which has a primary responsibility for teaching professional courses in the PharmD curriculum, research, and public service. The Department of Clinical Pharmacy and Pharmaceutical Services share their philosophy of pharmaceutical care. Under Pharmaceutical Services, the Inpatient Pharmacy, at Parnassus, Mount Zion and Mission Bay Sites, provides pharmaceutical care to patients hospitalized at Moffitt, Long, Mount Zion and Mission Bay Hospitals and specialized services to researchers on campus.

The Specialty Pharmacy Clerk is responsible for delivering exemplary customer experience. This role encompasses register sales and other clerical duties. The Specialty Pharmacy Clerk is also responsible for performing shipping, cash management, administrative functions and other responsibilities assigned by the Pharmacy Manager.

DUTIES & ESSENTIAL JOB FUNCTIONS

%
of time

Essential

Function (Yes/No )

Key Responsibilities

(To be completed by Supervisor)

95 Y

Operational Support

Shipping tasks:
High level understanding and utilization of pharmacy programs and software associated with shipping and additional task completion
Prepare patient packages for shipping. Tasksmay include, but not limited to:
Inspecting each package for correct items,missing items, brokenitems, and record any problems with the packaging
Assuring theshipping information is accurate, doublechecked and printed correctly on shipping labels
Completing shipment and delivery documentation in the pharmacy’s Patient Management Platform
Ensuring all prescriptions are packaged appropriately according to stability guidelines and shipped through the correctvendor and method
Reconciling openfulfillment prior to end of day and arrival of shipping courier
Ensure all shipping department reports are generated and submitted in a timely manner
Order supplies for the pharmacy department as needed
Ensure all merchandise, supplies and shipping containers are restocked
Complies with all regulatory requirements, including HIPAA/HITECH
Maintains clean and orderly shipping area
Prescription intakeand processing
Patient registration intoWillow and PatientManagement platform
Prescription entry and adjudication
Cash Management
Receives payment by cash, check,credit cards, vouchers, or automatic debit
Issues receipts, refunds, credits, or changedue to customers
Maintains clean and orderly checkout areas
Keeps accurate records of monetary exchanges, authorization forms, and transaction reconciliations
Perform daily and weekly cashand/or payment reconciliation
Weekly payment deposit and ad hoc deposits, if necessary
Upholds pharmacy standards pertaining to customer service
Assists customers by answering questions, locating items, or referring them to the pharmacist for clinical information
Clerical andAdministrative Duties
Respond to third partyrequests, i.e., audits/re-credentialing and provides necessary information/documentation
Completes all necessary followup actions
Identify areasfor process/quality improvement and works withthe pharmacy supervisor to implement improvement measures
Sort out incoming faxesand categorize as appropriate

5 Y

Other responsibilities

Completes pharmacy training requirements
Stay up to date on pharmacies anddepartment’s policies and procedures
Assists in training new employees.
Upholds accreditation and regulatory standards
Participates in the pharmacy’s continuous quality improvement, as necessary
Adapts to the pharmacy’s changing needs, as necessary
Self-motivated and abilityto multi-task withminimal supervision

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

REQUIRED QUALIFICATIONS

At least 1 year of pharmacy experience
Knowledge of basic computer functions which include the ability to create and save text documents and to create and send emails
Ability to work in a manual or automated pharmacy setting
Ability to safely operate power material handling equipment as necessary
This position requires flexibility to orient and work at all UCSF Medical Center locations.