About The Role

Role Purpose

The Inside Sales Coordinator is a key contributor to driving growth and enhancing the customer experience by providing vital support to our commercial team at DP World. In this role you will work in a highly collaborative, dynamic freight forwarding environment and be responsible for sales support, customer service, & data control. This role will serve as the primary point of contact between internal DP World teams and clients, fostering clear and effective communication.

Key Responsibilities

Partner with sales executives to support the development and execution of sales strategies, including prospecting, lead generation, and account management.
Ensure exceptional customer service by maintaining regular communication with clients, promptly addressing inquiries, requests, and concerns.
Support pricing models and presentation of transportation modalities in quotations and long form RFQs or RFPs.
Assist pricing analysts in transposing correct rates & service timelines.
Follow appropriate work instructions and checklists to create consistency and minimize errors.
Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
Keep client records for Quarterly Business Reviews (QBRs), sales reports and relevant data needed for CRM.
Collaborate with cross-functional teams, including operations, finance, and logistics, to deliver seamless service and a superior customer experience.

Knowledge & Qualifications

2 plus years working within the freight forwarding industry with a strong focus on non-asset based services.
Strong attention to client facing activities.
Plan to or are currently pursuing CIFFA certification.
Minimum of 2 years' experience in a sales and/or customer facing role within the Freight Forwarding industry.
Knowledge of Incoterms, Freight Forwarding operations and processes.
Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
Exceptional listener with strong written and verbal communication skills. Comfortable speaking on the phone and communicating with all levels of an organization.
Detail-oriented with strong organizational and multitasking abilities.
Ability to work independently and as part of a collaborative team.
Strong problem-solving skills with ability to take on challenges and find creative, innovative solutions.
Results oriented and proactive in handling competing priorities to meet deadlines and commitments.
Must be fluent in English – additional languages are a bonus.
P revious Canadian work experience or experience working directly with Canadian industries.