About The Role

Role Overview

We are looking for an  Associate Business Support  professional to join our Bangalore team. This role plays a critical part in supporting financial and business systems, ensuring smooth month-end operations, and delivering high-quality product and system support across enterprise platforms.

The ideal candidate will have a  strong finance or financial systems background , hands-on experience with tools such as  Kantata and CRM platforms , and a good understanding of  how financial, project, and operational systems integrate . You will work closely with cross‑functional teams, manage business‑critical support activities, and contribute to continuous improvement across support operations.

Key Responsibilities

Triage, manage, and resolve business and system support tickets, ensuring timely resolution and clear stakeholder communication.
Provide  product and application support  for financial and enterprise systems, including Kantata and related CRM tools.
Set up, validate, and maintain  project and financial configurations  based on commercial and contractual documentation.
Actively support  month-end close activities , including financial checks, timesheet compliance, reconciliations, and internal system validations.
Monitor, maintain, and improve  data quality and integrity  across integrated financial and business systems.
Create, update, and maintain  Knowledge Base (KB) articles  to support internal documentation and enable self-service.
Identify process gaps and drive  system and process improvements  to enhance support efficiency and accuracy.
Collaborate with Finance, Commercial, Delivery, and Technology teams to ensure system changes align with business and financial workflows.
Participate in review calls and prepare reports highlighting support performance, financial impacts, and improvement actions.
Adapt quickly to new tools, processes, and business requirements in a fast-paced support environment.

Preferred Skills & Tools

Prior experience in International Customer Support/Service or Financial Voice Support environment 
Strong  financial support ops background , with a clear understanding of financial processes and controls.
Hands-on experience with  financial and enterprise systems  such as  Kantata , CRM tools
Hands on experience on Ticketing Tool like ServiceNow etc
Good understanding of  month-end close processes , financial, commercial and compliance checks.
Experience in  product support  or application support roles within enterprise environments.
Familiarity with ITIL practices, service management, and structured support operations.
Strong analytical, troubleshooting, and stakeholder management skills.
Excellent written and verbal communication skills, with the ability to explain scenarios and concepts clearly.
Fast learner with the ability to quickly understand complex systems and business workflows.
Willingness and flexibility to work in  rotational shifts in a 15×5 support environment  to ensure business continuity and coverage.

Qualifications

3–5 years of experience in business support, system support, or financial systems support roles within MNCs.
Proven ability to manage  time-sensitive, finance-impacting, and business-critical support issues .
Strong attention to detail and a high level of ownership for data accuracy and system integrity.
Experience working in structured support environments with defined SLAs, KPIs, and audit requirements

  Why Version 1?
 At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.
Video links:  https://www.youtube.com/watch?v=F_d3ELTH5zo