IT OPERATIONS ANALYST

IT Operations Analyst

This is a Hybrid position working from our Legacy West Support Center located in Plano Texas.

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role

The IT Operations Analyst supports stability, compliance, and continuous improvement of the organization’s IT control environment, with a primary focus on SOX compliance, governance, and operational process support. This role assists in coordinating IT compliance activities, supporting incidents, problem, and change management processes, and helping ensure IT operations align with internal controls, security policies, and regulatory requirements.

The position works closely with internal IT teams, audit, security, Managed Service Providers (MSPs), vendors, and business stakeholders to support control effectiveness, maintain required documentation, and assist with governance activities. The IT Operations Analyst helps identify compliance gaps, supports audit readiness, and contributes to operational discipline and process improvement across IT services.

Responsibilities

1. IT Operations

• Support day-to-day IT operations, helping ensure the availability, performance, capacity, and reliability of systems, applications, and infrastructure.
• Coordinate operational activities across internal IT teams, managed service providers (MSPs), and vendors to support service delivery and adherence to SLAs.
• Monitor operational performance, identify issues and trends, assist with root cause analysis, and support corrective and preventive actions.
• Participate in major incident management activities, providing operational support and ensuring timely communication and escalation.
• Support the execution and continuous improvement of IT change management processes and procedures.
• Assess and document change-related risks and impacts, collaborating with stakeholders to support informed decision-making.

1. Change Management

• Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures.
• Participate in change review meetings and provide coordination support for approvals and follow-up activities.
• Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement.
• Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance.

1. Data Analysis
2. Security, Compliance, and Governance

• Ensure IT operations, system changes, and control implementations consistently comply with company policies, security standards, and regulatory obligations.
• Serve as a liaison between IT, vendors, and business departments to coordinate the implementation of new IT controls, strengthen operational discipline, and promote risk awareness across teams and service partners.

Knowledge, skills & abilities requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; equivalent practical experience may be considered.
• 3–5+ years of progressive experience in IT operations, SOX controls, or related disciplines, including demonstrated ownership of enterprise-scale operational processes.
• Understanding of security, compliance, audit, and regulatory requirements, with experience following established controls and governance processes.
• Strong written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams.
• Solid interpersonal skills, including collaboration, coordination, and problem-solving across teams and stakeholders.
• Ability to contribute to team success by supporting operational standards, accountability, and process improvement initiatives.
• Capable of managing multiple priorities in a fast-paced environment while maintaining process adherence and service stability.

Competencies & attributes

• Passionate Learner – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects
• Flexible & Agile Adapter – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn’t dwell on the past
• Effective Communicator – articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info
• Results Driver – effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination

Working conditions & physical requirements

This will be a hybrid role required to be onsite at the corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab.

Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!

#Hybrid