About The Role

Be a part of a world-class academic healthcare system at UChicago Medicine as a Manage r of Sleep and Neurophysiology. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

The Manager of Sleep and Neurophysiology will be primarily responsible for the direct, onsite management of daily operations across Sleep and Neurophysiology services. This role provides operational, financial, and programmatic leadership while ensuring high-quality, patient-centered care. The Manager serves as a champion for quality, safety, patient and family experience, and operational excellence, with accountability for performance metrics, budget oversight, and revenue cycle functions.

Essential Job Functions

Provide day-to-day onsite management of Sleep and Neurophysiology operations
Establish staff schedules and daily assignments to ensure appropriate coverage and efficient operations
Oversee time and attendance, including monitoring and managing overtime
Conduct regular performance evaluations, and provide ongoing coaching, and support staff development
Address practice-specific operational issues related to IS, facilities, EVS, equipment, and supplies
Ensure compliance with all applicable regulatory and accrediting agencies, including JCAHO, IDPH, AASM, ACNS, CAP/CLIA
Collaborate with providers and staff to optimize patient throughput and coordination of care
Monitor daily operational and performance reports and make real-time adjustments as needed
Write and update policies and procedures
Participate in service recovery at the point of issue and ensure appropriate follow-up and resolution
Promote a culture of customer service, quality, safety, and compassionate care
Works with the Assistant Director to lead and manage service line process improvement initiatives using structured project management tools
Design, implement, and optimize workflows across care settings to support operational efficiency and quality outcomes
Partner with physician and administrative leaders to develop, implement, and monitor growth strategies across key programs
Works with the Assistant Director to develop project timelines, deliverables, and accountability frameworks for initiatives spanning the service line
Provide regular project updates, performance summaries, and executive-level reports to leadership
Partner with leaders across UCM and BSD departments to support informed decision-making and strategic alignment
Supports the Assistant Director with financial planning, budget development, and ongoing expense management
Oversee billing processes and related revenue cycle functions to ensure accuracy and financial sustainability
Monitor current performance assessments, key metrics, and dashboards to drive data-informed decision making
Performs other duties as assigned

Required Qualifications

Bachelor’s degree
5+ years of experience in healthcare and customer service
Outstanding interpersonal skills and ability to manage large and complex organizational units with varying needs
Demonstrated experience leading cross functional projects, including planning, execution, and communicating outcomes
Exceptional talent in the selection and mentoring of a high-quality team
Proven ability to use data to drive performance improvement
Strong written and verbal communication skills