Subscription Manager at DTC Supplement Brand (Remote, International)

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About Our Clients

Our client is a fast-growing DTC supplement brand known for its Cocktail, a daily powder drink featuring ashwagandha, magnesium, L-theanine, and vitamin D3, alongside its Cortisol Cocktail line.

With an 8-figure run rate, a team of approximately 30 people, and a fully remote setup, they are now building its subscription business as a dedicated P&L.

They are looking for a Subscription Manager to own subscription growth and profitability end to end. Your goal is simple: convert as many customers as possible into subscribers at maximum profit, and retain those subscribers for as long and as profitably as possible.

This is a hands-on ownership role reporting directly to the founder/CEO. The strongest candidates will have personally built or scaled a DTC subscription program and can demonstrate measurable results through metrics such as subscription take rate, churn, retention, and offer-test performance.

Responsibilities

• Own and optimize the brand subscription offer, including pricing structure, discount logic, subscription take-rate tests, post-purchase subscription upsells, and retention incentives.
• Design and continuously improve the subscription journey to increase conversion while protecting long-term profitability.
• Own the customer-side subscription experience, including the subscription portal, cancellation flow, save offers, onboarding, billing reminders, dunning, and winback initiatives.
• Own the subscription technology setup, including the subscription app, checkout, payment provider, app costs, and potential platform migrations.
• Work with developers, vendors, agencies, and advisors to implement technical and operational improvements without needing to build everything yourself.
• Own subscription economics, including discount guardrails, LTV break-even points, and actual cohort performance versus the financial model.
• Analyze subscription performance and run structured tests to identify opportunities to improve take rate, retention, churn, and profitability.
• Build and scale the subscription function as its own P&L, taking responsibility for outcomes across the entire subscriber lifecycle.
• Make decisions based on measurable business impact, with success ultimately measured by 90-day subscription profit per new customer.

What Success Looks Like

• Your primary success metric is 90-day subscription profit per new customer.
• You will be expected to increase the number of customers who become subscribers, improve the profitability of the subscription offer, and keep subscribers active for longer.
• This is a role for someone who can show evidence of having done this before—not someone looking to learn subscription growth on the job.

Requirements

• Proven experience personally building or scaling a DTC/e-commerce subscription program.
• Deep, hands-on expertise in subscription offer strategy, particularly pricing, discount structures, take-rate optimization, upsells, and retention incentives.
• Demonstrable results with subscription metrics such as take rate, churn, retention, LTV, or profitability.
• Strong understanding of how subscription offers affect both conversion and unit economics.
• Experience designing and executing experiments to improve subscription performance.
• Ability to own the customer subscription experience, including cancellation and save flows, dunning, onboarding, and winback.
• Comfortable managing subscription technology and external partners, including developers, vendors, agencies, and advisors.
• Strong analytical and commercial mindset with the ability to connect customer behavior to subscription P&L outcomes.
• Ownership mentality: you take responsibility for the result, not just the tasks assigned to you.
• Fast, concise communicator with strong attention to detail and a habit of checking your own work before submitting it.
• Fluent in English and comfortable working with an international, fully remote team.

Benefits

• Competitive salary based on experience.
• Fully remote position.
• Milestone-based bonuses tied to subscription revenue goals.
• All required work tools and AI tools paid for.
• Courses and professional development paid for.
• Gym benefit.
• Team events.
• Direct exposure to the founder/CEO and ownership of a newly established P&L function.