About The Role

Client Success Manager – Cold Email & Deliverability

Position Type: Full-Time, Remote

Working Hours: Flexible, with availability during U.S. business hours

About the Role

At Pavago, one of our clients is hiring a Client Success Manager to own client relationships, cold email campaign performance, deliverability, and retention.

This is a hands-on role combining client success, account management, cold email, lead generation, and campaign optimization . You’ll manage approximately 20–30 active client accounts and work closely with founders, developers, and outreach teams.

This is not a support-only role. You’ll be expected to understand campaign performance, troubleshoot problems, optimize cold email campaigns, and proactively prevent client churn.

What You’ll Own

Client Success & Account Management

Manage a portfolio of 20–30 active clients
Serve as the primary point of contact from onboarding onward
Lead client check-ins, performance calls, and campaign updates
Monitor account health and proactively identify churn risks
Manage client expectations and communicate next steps clearly
Build strong relationships with founders and executive stakeholders
Own client satisfaction, retention, and issue resolution

Cold Email Campaign Management

Monitor and optimize outbound cold email campaigns
Diagnose underperforming campaigns and identify root causes
Review targeting, prospect lists, messaging, sequencing, and campaign setup
Write and optimize cold email copy, subject lines, and CTAs
Quality-check campaigns before launch
Improve reply rates, positive response rates, and qualified lead generation
Step into campaign execution when additional support is needed

Email Deliverability

Monitor inbox placement, sender reputation, bounce rates, and campaign health
Troubleshoot deliverability and inbox placement issues
Understand domain warm-up and outbound email infrastructure
Identify problems affecting sender reputation or campaign performance
Collaborate with technical teams on infrastructure issues
Support scalable deliverability practices across multiple client accounts

Retention & Performance

Identify at-risk accounts before issues escalate
Build action plans for underperforming campaigns
Connect campaign metrics to measurable client outcomes
Maintain proactive communication during performance challenges
Track client health, campaign results, and retention risks
Help reduce churn and strengthen long-term client relationships

Processes & Operations

Build and improve client success playbooks and SOPs
Maintain organized tracking for client health, SLAs, campaign performance, and outstanding issues
Document campaign workflows and operating procedures
Identify operational bottlenecks and recommend improvements
Use AI and automation tools to improve reporting and execution

Cross-Functional Collaboration

Work with developers on technical and email infrastructure issues
Coordinate with outreach teams on targeting, messaging, and campaign execution
Report client risks, campaign performance, and operational issues to leadership
Ensure client delivery remains organized and consistent as the business scales

Requirements

Experience in Client Success, Account Management, Client Delivery, or Campaign Management
Previous experience with a cold email agency, lead generation company, or outbound sales/growth agency
Hands-on experience with cold email campaigns and outbound lead generation
Strong understanding of email deliverability, inbox placement, sender reputation, and warm-up systems
Ability to write and optimize cold email copy
Experience troubleshooting underperforming outbound campaigns
Familiarity with outbound campaign tools, CRM systems, and automation workflows
Strong written and verbal English communication
Strong analytical, organizational, and problem-solving skills
Comfortable managing multiple client accounts simultaneously
Comfortable working in a fast-paced remote environment

Nice to Have

Experience with Instantly, Smartlead, Clay, Apollo, or HubSpot
Familiarity with SPF, DKIM, DMARC, DNS, and email infrastructure
Experience managing high-volume outbound campaigns
Experience working directly with founders or executive-level clients
Experience building client success SOPs or delivery playbooks
Familiarity with APIs, webhooks, and automation tools
Experience using AI tools such as ChatGPT or Claude for campaign and operational workflows

Tools & Platforms

What Success Looks Like

Strong client retention and reduced churn
Healthy email deliverability and inbox placement
Improved cold email reply and positive response rates
Consistent campaign performance
Fast resolution of client and campaign issues
Proactive communication with clients
Accurate client health and performance tracking
Reliable delivery across 20–30 active accounts

Interview Process

Initial Screening Call
Spark Hire Video Interview
Video Interview with Pavago Recruiter
Founder Interview
Final Discussion
Offer & Onboarding

Apply Now

If you have experience in client success and cold email , understand email deliverability and outbound campaign optimization , and enjoy taking ownership of client outcomes, we’d love to hear from you.

Apply today to help clients generate stronger outbound results while building long-term, successful relationships.

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