Product Manager, Desk

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About The Role

We are looking for a commercially minded Product Manager to lead Desk, FareHarbor's modern reseller platform for destination management companies and sophisticated resellers. Desk helps teams search and book and resell inventory, build multi-experience itineraries, handle payments and commissions, and run their daily operations in real time.

This is a high-impact role at the intersection of travel experiences, hospitality, payments, and B2B SaaS. You will own a product that is both mission critical for established, high-volume partners and central to FareHarbor's future distribution strategy: extending the reach of our clients' inventory through trusted, in-person and hybrid selling channels.

The Product Manager for this role must be able to bring structure and conviction to a complex environment. You will balance an active legacy migration, real frontline workflow needs, commercial adoption, monetization, and deep ecosystem dependencies. This requires excellent product fundamentals, meaningful industry or adjacent market knowledge, and the confidence to challenge assumptions, make decisions, and align senior stakeholders without formal authority.

What You’ll Do Here

Own Desk strategy, outcomes, and roadmap

• Set a clear product strategy and multi-quarter roadmap for Desk, grounded in the needs of concierge desks, DMCs, affiliates, resellers, and the clients whose inventory they sell.
• Turn market insight into differentiated product bets for high-touch and hybrid distribution: concierge workflows, multi-experience itineraries, vouchers, payments, commissions, reporting, and real-time availability.
• Own measurable outcomes, including active Desk adoption, migration progress, booking volume/TTV, successful onboarding, payment/processing revenue, retention, and operational efficiency.

Build a product that works in the real world

• Develop a deep understanding of the travel experiences and hospitality distribution market in Hawaii and continental USA, including the operating realities of hotel concierges, resorts, attractions, DMCs, activity desks, and multi-supplier resellers.
• Spend time with clients and frontline teams; distinguish urgent requests from scalable needs, and avoid designing only for the loudest existing Desk users.
• Define the right product experience for different reseller segments, from simple FareHarbor only resale to more complex businesses that need external inventory, flexible commissions, invoicing, reporting, and merchant-of-record or alternative payment workflows.
• Partner with Design and Engineering to deliver a simple, reliable, and fast workflow for time-sensitive, client-facing booking moments.

Lead the ecosystem, not just the feature list

• Create crisp positioning and product boundaries with other products so commercial teams can confidently guide affiliates to the right solution rather than maintain two confusing competing products.
• Work closely with other teams on shared inventory, availability, booking, content, partner, and reseller capabilities.
• Partner with commercial, sales, onboarding, customer support, and finance teams to turn market feedback into decisions, enable a credible go-to-market motion, and remove adoption friction.
• Communicate the why, the trade-offs, and the decision clearly. Build alignment, but do not wait for consensus when the evidence supports a direction.

Requirements

Must-Have

• 5+ years of hands-on product management experience, with evidence of owning complex B2B SaaS, marketplace, payments, or operational workflow products from problem definition through measurable outcomes.
• Strong market knowledge in tours and activities, travel, hospitality, concierge operations, destination management, reseller/affiliate distribution, or a closely adjacent multi-sided marketplace. You understand how booking, inventory, supplier relationships, commissions, and frontline service work together.
• Excellent PM fundamentals: client discovery, segmentation, opportunity sizing, strategy, roadmap prioritization, hypothesis-driven delivery, product analytics, and outcome-based decision making.
• Strong commercial judgment. You can connect client value, adoption, bookings/TTV, retention, and monetization - and make product choices that support a practical go-to-market motion.
• A confident, constructive leadership style. You can respectfully challenge senior stakeholders, create clarity in ambiguity, say no with rationale, and hold teams accountable to decisions and outcomes.
• Exceptional stakeholder management and communication skills. You can turn conflicting inputs from clients, Commercial, Engineering, Support, Finance, and leadership into shared context and a clear way forward.
• Experience partnering deeply with Engineering and Design on complex workflows and integrations.

Nice-to-have

• Direct experience with concierge, DMC, hotel/resort, attraction, or travel-experiences operations.
• Experience with payment processing, merchant-of-record models, invoicing, commission calculation, or financial reconciliation workflows.
• Experience leading a legacy-modernization or migration program where product readiness and commercial execution must move together.
• Experience building or scaling a multi-sided marketplace, reseller network, or partner platform.

Benefits

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
• 22 weeks paid parental leave
• 2 weeks paid grandparent leave
• Extended care and bereavement leave
• Life insurance policy
• 401k + employer matching
• Social hours & events and team-building
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $120,557 - $180,835, plus 15% bonus potential

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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