About The Role

Support the day-to-day operations and maintenance of commercial solar and energy assets.
Monitor existing solar systems using performance data, alerts, equipment history, and technical documentation.
Investigate and troubleshoot solar system issues remotely before determining whether field service is required.
Identify opportunities to resolve issues through remote resets, recommissioning, communication corrections, or manufacturer support.
Determine when technician dispatch is necessary due to safety concerns, equipment failure, production loss, or limited remote visibility.
Coordinate service activities with clients, vendors, technicians, manufacturers, and internal teams.
Communicate technical issues, urgency, business impact, and next steps clearly to non-technical stakeholders.
Help reduce unnecessary truck rolls while ensuring critical system issues are addressed promptly.
Maintain accurate records of service issues, troubleshooting steps, resolutions, and follow-up actions.
Support commercial solar projects and service coordination from issue identification through resolution.

Requirements

At least 2 years of hands-on experience working across multiple solar or energy monitoring portals in an operations, service, asset-management, or performance-monitoring role.
Experience with multiple platforms such as SolarEdge, Enphase, Fronius, and SMA, plus fleet aggregators or energy platforms such as EnSights, AlsoEnergy, or Stem.
Direct experience supporting commercial assets and communicating with commercial asset owners, property management groups, or similar business stakeholders.
Experience coordinating large-scale projects at a project-management or project-coordination level.
Experience using a CRM or comparable structured work-management platform. Zoho is strongly preferred.
Highly proficient spoken and written English, with clear, easily understood communication for frequent calls with clients, vendors, technicians, and internal team members.
Strong communication skills, including the ability to explain potential technical issues, urgency, business impact, and next steps at a high level to non-technical stakeholders.
Demonstrated judgment in deciding whether an issue requires a field dispatch or can be addressed through a remote reset, recommissioning step, communications correction, or manufacturer support.
Hands-on experience ordering solar or electrical materials and managing manufacturer warranty and RMA processes, including documentation, replacement tracking, returns, and follow-up scheduling.
Strong availability during the agreed schedule, excellent attention to detail, reliable follow-through, and the ability to manage multiple active priorities.