Reservations Manager

Reservations Manager

FILINVEST COMPANY: CHROMA HOSPITALITY

Position Summary

Reservations Manager responsible for overseeing the daily operations of the reservations department across multiple hotel properties. Ensures accurate room inventory management, maximized revenue opportunities, and consistent service standards. Supervises reservations agents, supervisors, and assistant managers while coordinating closely with Front Office, Sales, Revenue, and IT teams. Manages booking accuracy within the Property Management System (PMS), oversees rate plans and group bookings, and handles VIP or escalated guest concerns. Enforces reservation policies, conducts booking audits, and prepares operational and pickup reports. Leads team training, performance management, and onboarding to maintain high productivity and guest satisfaction across all properties.

COMPETENCIES AND SKILLS REQUIRED

Leadership & Team Management

Customer Service Orientation

Attention to Detail

Problem Solving & Decision Making

Revenue & Yield Management

Communication & Coordination

Reservation Systems Proficiency

Inventory Management

Time Management & Prioritization

Adaptability to Change

Professionalism & Integrity

Result-oriented Mindset

Multitasking Ability