Bilingual Dental Billing & Patient Support Virtual Assistant

General Information

Job Title: Bilingual Dental Billing & Patient Support Virtual Assistant

Position Type: Full-Time

• Work Hours: 8:00 AM – 5:00 PM MST
• Work Days: Monday – Friday

About the Role

We are seeking an experienced Bilingual Dental Billing & Patient Support Virtual Assistant to support a busy dental practice with insurance claims, billing follow-ups, patient communication, scheduling, referrals, and front-office operations.

This position requires Spanish fluency, excellent English communication and proven U.S. dental experience . The ideal candidate is highly knowledgeable in insurance claims and comfortable handling denials, appeals and eligibility verification.

This is a patient-facing role, so we are looking for someone professional, compassionate, dependable, and confident in communicating with patients in both English and Spanish.

Core Responsibilities

1. Insurance Claims, Appeals & Denial Management — Top Priority

• Insurance claims processing, including appeals and denial management
• Insurance eligibility and benefits verification, including experience with Medicare and Medicaid
• Provide additional billing and insurance follow-up support as needed.

1. Patient Calls, Scheduling & Insurance Verification — Top Priority

• Answer inbound and outbound patient calls professionally.
• Appointment scheduling and coordination
• Verify insurance eligibility and benefits.
• Perform virtual receptionist duties and ensure patient inquiries receive appropriate attention.
• Process and coordinate patient referrals.

Additional Responsibilities

• Provide general dental front-office administrative support.
• Assist with billing and insurance follow-ups.
• Support daily workflows through Open Dental and Practice by Numbers

Software & Systems

• Open Dental
• Practice by Numbers

Requirements

Experience Requirements

• Bilingual English and Spanish proficiency is required and non-negotiable.
• Proven U.S. dental industry experience is required.
• Experience with U.S. healthcare/dental insurance.
• Hands-on experience with insurance claims processing.
• Experience managing claim denials and appeals.
• Experience working outstanding claims.
• Strong insurance eligibility and benefits verification experience.
• Hands-on Open Dental experience is preferred or similar tools
• Strong knowledge of dental and insurance terminology in both languages.
• Confident and professional phone communication.
• Familiarity with HIPAA and patient confidentiality requirements.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.