About The Role

Contribute to a great workplace culture by exhibiting and encouraging positive behaviour.
Commitment to continuous improvement by providing feedback and suggestions on quality, efficiency and profitability.
Developing and maintaining strong customer relationships is critical to success in this role.
Field service work including installation, commissioning, testing, operation, maintenance, repair, breakdowns and upgrades of sorting equipment.
Providing expertise in the testing, configuration, upgrading and troubleshooting of returned customer equipment and sorting equipment located in the TOMRA Sydney test centre.
Regular on-site presence to ensure the requirements of customer service level agreements are successfully met.
Providing on call technical phone support and field response to equipment and customer issues including participation in a rostered weekend on-call schedule.
Training customer maintenance and service personnel.
Provide support for legacy sorting equipment including coordination and execution of in-house repairs
Responsible for delivery of effective field service work in terms of costs and timing.
Coordination with the customer and TOMRA project team for new sales projects for successful integration of the TOMRA sorting equipment into the customer plant, from point-of-sale to post-commissioning.
Interfacing where necessary with other internal teams such as Applications and Engineering Design teams, both within Australia and overseas.
An engineering qualification or trade with a strong inclination towards hands on skills in mechanical and electrical systems, both hardware and software.
Ability to diagnose and resolve technical issues independently and efficiently
An electrical qualification or trade would be highly advantageous
>3 years proven experience in field service, maintenance, and troubleshooting of complex technical equipment
Customer-focused mindset with excellent communication and interpersonal skills
Willingness to travel extensively across Australia and occasionally internationally (approx. 150–180 days per year) 
Fluency in English skills and and eventually other languages. 
Comfortable using digital tools, service reporting systems, and remote diagnostics

Why This Role

This role puts you close to the customer, close to the product, and gives you direct impact on revenue and customer satisfaction. At the same time, you’ll work in an international environment with room to shape processes and improve how we operate.

Interested?

Please send us...

A CV (in English)

Certificates from internships/references/trainings/etc.

*TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.