About The Role

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
Ensure accurate account opening/KYC with CKYC uploads and documentation quality
Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
Prepare for audits/inspections; maintain records and resolve observations on time
Cross‑sell insurance/investments and activate digital banking for all new customers
Train frontline on process updates and compliance requirements
Inventory management of customer Deliverables and gold loan packets.

Experience: 3 to 9 years (branch ops)
Qualifications: Graduate; Banking certifications preferred
Certifications: Preferred - JAIIB/CAIIB