About The Role

AirX Jet Support is a UK CAA and EASA approved Maintenance Repair Organisation with approval to provide Line & Base Maintenance services on our parent company fleet of CL-600, EMB-135 and ERJ-190 series aircraft. We are now looking for a reliable and hands-on IT Support Officer to join its office-based team. This is a great opportunity for someone with a strong foundation in IT support who’s ready to grow in a fast paced, technical environment.

This role reports to the Chief Technology Officer and is based at the London Stansted Diamond Hangar facility working a Monday to Friday shift pattern.

Key Responsibilities

Provide 1st and 2nd line technical support for hardware and software issues.
Install and configure operating systems, devices, and peripherals.
Set up workstations and user accounts for new joiners.
Assist with IT inventory management and procurement.
Perform routine IT-related checks and procedures.
Monitor and maintain WiFi access points, network infrastructure, and internet connectivity.
Manage and support CCTV and access control systems.
Provide IT support to staff, crew, and engineers on site.

Requirements

Minimum of 1 year of experience in a similar IT support or helpdesk role.
Basic knowledge of Office 365 applications.
Familiarity with Entra ID (Azure AD), Microsoft Intune, and TCP/IP networking.
Strong problem-solving skills and the ability to manage and prioritise issues effectively.
Excellent verbal and written communication skills.
Willingness to learn and work collaboratively as part of a team.
A valid and clean UK driving licence is preferred.

Education & Experience

Diploma-level education in IT or industry certification (e.g. CompTIA A+), or equivalent hands-on experience.

What We Offer

Competitive salary with opportunities for career progression.
Generous annual leave – starting with 25 days, increasing by one additional day for each completed year of service, up to a maximum of 28 days.
Bupa private healthcare to support employee health and wellbeing.
Private pension scheme with the option to contribute via salary sacrifice.
Specsavers Corporate Eyecare Scheme.
Ongoing training and professional development opportunities.
A collaborative, supportive, and high-performing culture where everyone's ideas are valued, achievements are recognised, and career development is encouraged.

Applicants must have the right to work in the UK.