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IC
Back Office Agent
Indie Campers · Lisbon, Portugal
About The Role
ABOUT US
- Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.
- As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.
THE ROLE
This BO-oriented Operations Support Agent is a hands-on, physical, fleet-focused role responsible for
- Vehicle cleaning & preparation
- Detail verification
- Stock & consumables management
- Minor repairs support
- Depot organisation & logistics assistance
- This role is essential to maintain fleet readiness and ensure smooth depot operations.
- WHAT WILL YOU WORK ON?
- On-Demand Operational Support: Help with vehicle prep, cleaning, and quick fixes to avoid delays.
- Fleet Preparation and Cleaning: Clean vehicles, equip campervans, and check for damages after returns.
- Stock and Consumables Management: Track and organise cleaning supplies, consumables, and extras.
- Logistics and Depot Organisation: Move campervans, assist with suppliers, and keep the depot clean and safe.
- Operational and Coordination Support: Prepare vehicles for pick-ups, help with minor repairs, and report issues.
WHO ARE WE LOOKING FOR?
- Must have: Experience in cleaning, warehouse, logistics, automotive, tourism, or operations preferred.
- Must have: Physically fit and comfortable with hands-on, high-paced work.
- Must have: Strong attention to detail and reliability standards.
- Must have: Team player with strong communication skills.
- Must have: Driving License (Category B) required.
- Must have: English and, Nice to have: local language proficiency (if applicable)
PHYSICAL AND OPERATIONAL REQUIREMENTS
- Must have: Able to perform active physical tasks throughout the shift: standing, walking, bending, lifting, and repetitive motions.
- Must have: Comfortable working on their feet for most of the day, moving between cleaning bays, parking areas, and depot work zones.
- Must have: Able to lift or carry equipment, cleaning materials, or accessories (up to 15–20 kg).
- Must have: Comfortable working indoors and outdoors in varying weather conditions.
- Must have: Able to clean, stage, and inspect vehicles, including tasks requiring bending, kneeling, or overhead reach.
- Must have: Flexible to work weekends, holidays, and peak-season periods, adapting to volume changes and operational urgencies.
THE INDIE COMMITMENT!
- Competitive compensation and commission opportunities.
- Training in sales, product knowledge, customer service, and RV technical systems.
- Career growth across Rental, Sales, Operations, or Servicing.
- Travel benefits and access to the Indie Campers rental fleet.
- Dynamic and multicultural working environment.
Are you Ready to Go Indie?
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