LIFE COACH

Position Data

Title: Life Coach

Grade: E6 Non exempt

Reports to: ERSEA Manager

Basic Function or Position Summary

• Assist families and individuals toward economic and social self-sufficiency through goal
• development, individualized support and links to community resources.
• Pay Rate is $20.71 per hour Monday - Friday 8:30 am - 4:30 pm

Requirements

Security Clearance Lv. 6 V, A, C, R

Position Responsibilities and Specific Duties

• Provide all services in alignment with the Head Start Parent Family and Community

Engagement Framework.

• Operate from a strength-based model implementing the Family Development

philosophy

• Develop relationships with parents and structure services to encourage trust and

• respectful, ongoing two-way communication between staff and parents to create
• welcoming program environments that incorporate the unique cultural, ethnic, and
• linguistic backgrounds of families in the program

• Provide service orientations for assigned families.
• Provide parents with information about the importance of their child’s regular

• attendance, and partner with them, as necessary, to promote consistent attendance,
• and for dual language learners, information and resources for parents about the
• benefits of bilingualism and biliteracy.

• Ensure each assigned family has an up to date Family Development Plan
• Help families achieve identified individualized family engagement outcomes;
• Facilitate coordination and integration of services across all internal and external

service providers involved in the customer’s life plans or Family Development Plan

• Maintain awareness of community resources; make appropriate referrals as needed

with follow-up

• Maintains contact (minimum of monthly) with each customer using methods based on

• the comfort of the customer and the urgency and intensity of identified family needs
• and goals.

• Regularly assess, monitor, and report customer progress toward individual goal and

outcome achievement along with the continuums

• Conducts contract specific required screenings and assessments
• Administration of Family Scales/Matrix assessments and reassessments
• Delivers Life Skills Training within the home environment and group settings
• Work with families to promote parent involvement in their children’s education to

support academic success

• Promote asset-based thinking, including Financial Social Work model though

development and implementation of a personal spending plan

• Meets OCFS training requirements and maintains training log
• Provide care and supervision of children on an as-needed basis
• Participates in service enrollment and recruitment strategies.
• Promotes agency mission.
• Maintains confidentiality and complies with the code of ethics.
• Maintains consistent professional customer service.
• Job performance incorporates integrated service delivery model while promoting self-

sufficiency.

• Other duties as designated by supervisor

Key Working Relationships

• A. Internal: Division staff, Navigators, MDT members.
• B. External: Community Partners, Service Agencies, and Customers

Supervisory Scope

• A. Number of staff supervised: 0
• B. Titles supervised: None

Organizational Responsibilities

• Adheres to all policies and procedures
• Gathers appropriate documentation and tracks outcomes
• Participates in organizational committee structures as appropriate
• Participates in organizational and divisional management systems

Knowledge, Skills Required

• Associate’s Degree in Human Services or Applied Science required; Bachelor’s

Degree preferred

• Experience in Case Management, 2 years required.
• Strong interpersonal, communication, engagement, and customer relations skills.
• Strong computer skills, including word processing, data entry, and spreadsheet in a

windows environment; familiarity with Google docs

• Bilingual (Spanish) preferred.
• Strong teaming skills

Physical

• Ability to lift up to and including 10-25 pounds of physical effort

Special Requirements

• Flexible in work schedule
• Obtain Financial Social Work (FSW) training within 6 months of employment
• Must be able to provide consistent even tempered customer service at all times
• Completes all required NYS background clearances
• Pre-employment physical exams and TB Testing
• Valid Driver’s license
• Reliable transportation
• Authorized Driver of a COI Vehicle
• Ability to travel throughout the county
• Pre-employment drug and alcohol testing required; subject to random drug and

alcohol testing for cause

• Works compassionately with a diverse population
• Experience navigating community programs